Accommodation Assistant
The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un\-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.
We are have an exciting opportunity for an Accommodation Assistant to join our team! The successful candidate must be available to work early and late shifts, weekends \& bank holidays.
The successful candidate will ensure that all guestrooms, public and back of house areas are serviced to the agreed presentation and standards throughout the day and evening and will deliver excellent customer service to our guests. Previous experience in a similar role is desirable but full training will be provided.
Main Duties and Responsibilities Include:
- To ensure all public areas receive the service required on an ongoing basis
- To ensure laundry area is always clean
- Ensure that the correct PPE is always used
- To inspect carpets, fabrics, furnishings, and fittings daily to check they are clean and in good repair
- Clean public areas / toilets and sign off bathroom checklist on an hourly basis
- Vacuum rooms, corridors, stairs and restock supplies
- To ensure all public areas receive the service required on an ongoing basis
- To ensure dirty towels are collected from vacant rooms
- To ensure the collection of dirty linen and towels from corridors
- Keep monthly stock take of towels and robes
- Ensure that all towels and robes are in good condition
- To inspect carpets, fabrics, furnishings, and fittings daily to check they are clean and in good repair
- To ensure that VIP rooms receive special attention gifts, flowers etc.
- To clean assigned rooms, bathrooms, corridor areas, public /back of house areas to the highest standards, using only the approved chemicals / cleaning materials and equipment
- Ensuring stocks of bathroom and bedroom items are replenished to the correct standards
- Clean public areas / toilets and sign off bathroom checklist on an hourly basis
- Maintain cleaning programme in operation
- Vacuum rooms, corridors, stairs and restock supplies
- Damp dust vacant rooms
- Secure and record lost and found property, following the correct procedure
- Note and report maintenance needed to your supervisor or manager
- Stock Trolley
- Empty rubbish and clean out vacuums
- Maintain storage presses, and linen rooms
- To carry out Linen Porter shifts as requested
- Service of tea/coffee making facilities within all guestrooms
- To ensure guest laundry is collected, charged and returned to guest in speedy and accurate fashion
- Responsible for the cleaning of the corridor areas outside of the bedroom, including all skirting boards, hovering, polishing etc.
The Heritage 'Core Values'
Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us
- Think about the guest
- Be Respectful
- Work as one
- Be the Best
- Own it and deliver it
- Discounted rates in other FBD properties
- Health Club membership
- Referral Programme
- Learning and development opportunities
- Employee Assistance Programme
- Meals provided on duty
- Discounts on Home, Travel, Car Insurance with FBD Insurance
- Bike to Work Scheme
- Employee recognition initiatives
- Great Place to Work Certified
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