Complex Needs Service Lead - Homelessness, full time - Chippenham - Reference Number 102
Join Us in Making a Difference – Complex Needs Service Lead, Homelessness
Chippenham \| 37\.5 hours per week Full\-Time \| £30,927\.00 \- £32,799\.00 PA
About Us
Our Vision in ALABARÉ is a Society where everyone has the opportunity to live a fulfilling life. With a dedicated team, strong community partnerships, and a bold vision, we are transforming lives every day.
ALABARÉ are a charity supporting vulnerable, homeless and marginalised people. We help them transform their lives, providing accommodation and helping them gain the skills, confidence and opportunities to live a fulfilled life.
We value our staff and volunteers, and especially appreciate the diverse perspectives and backgrounds people bring. We invest in our people and have excellent opportunities for learning and training. We also have excellent opportunities for development and growth.
Make a difference to someone’s life everyday with a fulfilling role at ALABARÉ.
*Turn compassion into action by supporting people experiencing rough sleeping and homelessness to rebuild their lives, gain independence and achieve a place they can call home. Every day you'll help someone take practical steps away from crisis and towards safety, stability and a brighter future. Through trusted relationships, practical support and life\-changing opportunities, you'll see the real impact of your work as people move from surviving to thriving. Every day is different. Every day matters*
The Role
This role integrates operational management, team leadership, and a dedicated focus on resident welfare and safety, while consistently upholding organisational standards and meeting funder requirements. The Complex Need’s Service Lead is responsible for:
- Overseeing and supporting a team of 5 or more Enablement Transition Officers
- Identifying and leveraging individual staff strengths
- Tailoring line management approaches to meet the unique needs of each team member
- Empowering staff to provide optimal support to residents
- Take the lead on operational tasks completed by the team as required to deliver high quality support for two or more work streams within the service
- Supporting the Senior Service Manager to ensure the service is staffed 24 hours a day, 365 days a year
Car driver preferred but not essential.
Skills needed:
Understanding the needs of homeless people.
Understanding of current thinking in good practice in supporting people with complex and challenge needs.
Understanding of Health and Safety, Fire and other statutory legislation.
Be willing to embrace the Charities shared values and actively promote them in service delivery.
IT literate.
Understanding of needs \& risk assessment and the support planning process.
Knowledge of relevant legislation and quality assurance standards.
Ability to, prioritise and to meet agreed deadlines.
An appropriate qualification or the willingness to work towards – i.e. NVQ Level 3 or equivalent.
Experience of supported housing services including housing management.
Experience developing and maintaining successful working relationship with other agencies both statutory and independent.
Articulate and motivational communicator both orally and written.
Ability to work on a flexible rota including some evenings, weekends and bank holidays. To be part of the ‘on call’ rota if required.
Experience of recruitment and selection of staff.
Experience of effective supervision, support and development of staff.
Qualities
Effective communication skills.
Exceptional organisational skills and good time management.
Self\-motivated, enthusiastic and inspirational.
Commitment to enabling and empowering both clients and staff, with a consistent approach.
Ability to work under pressure.
Commitment to innovative practice and problem solving.
Why Join Us?
- Be part of a purpose\-driven organisation making real change
- Work with a passionate, supportive team
- Enjoy flexible working and a culture that values well\-being through Employee Assistance Programme – Mindful Employer
Interviews dates flexible.
Please quote Reference number 102
*Please note we do not offer sponsorship*
ALABARÉ are committed to ensuring the wellbeing and safety of all our service users, this includes developing, implementing and maintaining effective recruitment policies and procedures to promote the safeguarding of children, young people and vulnerable adults. Before commencing employment, the HR Department undertakes pre\-employment checks on all applicants who have been offered a job with the Charity. These checks include an Enhanced DBS, which will be renewed every 3 years, the right to live and work in the UK, as well as two satisfactory references.
All staff will be required to complete training on Safeguarding Adults and Young People within their first week of employment.
*Remember, reporting bad practice is good practice*
Please visit our website for more information on our benefits and to download an application form. www.alabare.co.uk/about/jobs
Disclaimer
- Please note you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret that we cannot contact everyone who is not selected for an interview, therefore if you do not hear from
Pay: £30,927\.00\-£32,799\.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On\-site parking
- Referral programme
- Sick pay
- Are you currently living in the United Kingdom with the ability to commute.
- United Kingdom (required)
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