Commercial Sales Manager

Main Purpose of the job: Commercial Sales Manager

To promote the councils commercial services, maximising income through direct sales and the provision of information and advice with respect to effective waste and resource management. This will include taking a proactive stance on business compliance with regulatory requirements and progressing enforcement action where appropriate.

To negotiate waste collection and disposal agreements with a range of commercial and industrial businesses, third sector organisations, schools, colleges and other organisations, increasing the market share of the councils Commercial Waste service. To ensure that all commercial waste is properly stored, handled, collected and disposed in accordance with current legislation and service requirements, making use of appropriate enforcement powers and working closely with the Enforcement Team to ensure compliance.

To provide customers and potential customers with sound and professional advice on the best service arrangements for their particular needs, maximising recycling activities where possible.

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Summary of Responsibilities and Personal Duties: Commercial Sales Manager

MANAGEMENT ROLES & EXPECTATIONS Commercial Sales Manager

As a Team Leader/Manager you will: Commercial Sales Manager

• Adapt the planned delivery of services to ensure changing community and customer needs.


• Monitor and review service outcomes ensuring effective delivery of personal and team objectives.


• Ensure the continuous improvement in services using creative and informative inventions as well as effective performance and quality management.


• Plan, deploy and co-ordinate people resources to meet changing operational needs.


• Ensure services meet statutory and identified organisational standards and regulations.


• Ensure an understanding of the impact of your service on other functions.


• To be responsible for promoting the Councils commercial waste and recycling collection and disposal services to businesses in the borough as well as other services provided by the Environmental Services Division.


• To negotiate commercial waste and recycling contracts. Seeking out new customers, business opportunities and re-negotiating existing contracts where appropriate, ensuring that collection and income levels are appropriate.


• To ensure maximum revenue generation from commercial waste agreements whilst understanding the need to promote waste minimisation and recycling, working with and supporting external agencies promoting effective resource management, waste reduction and recycling.


• To undertake cold calling, direct sales and use retention activities in order to increase market share and financial growth


• To effectively manage a diverse portfolio of customers with varying needs and services requirements, including customer liaison, problem solving and other similar enquiries, ensuring all matters are resolved to our customers satisfaction.


• To monitor, challenge and report problems in respect of all commercial waste operations, liaising daily with Operational Managers and Environmental Managers and crews to ensure effective service delivery. Undertaking joint working on a regular basis.


• To ensure that all commercial waste contracts have correct calculations applied and to ensure contract details held on the councils IT systems are correct and that any amendments or cancellations are progressed accordingly.


• To attend regular scheduled and unscheduled performance meetings with Operational Managers, Environmental Managers and commercial waste collection staff, as appropriate.


• To ensure the timely distribution of waste containers and sacks to customers as required.


• To be responsible for pricing special collections in any area of the borough.


• To make recommendations and suggestions that promote and assist in service development and improvements, particularly with respect to commercial waste recycling and to manage the implementation of new/revised services, including testing such recommendations through trials, working closely with senior officers.

In depth knowledge of one or more of the services under the remit of this post

Commercial knowledge and ability to adapt this to these services

Extensive knowledge of relevant legislation relating to the services under the remit of this post (eg Environment Protection Act)

Knowledge of legislation, standards and professional guidelines relevant to the post

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