Cluster Groups, Conference and Events Coordinator
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Groups, Conference and Events (GCE) Coordinator , you’re not just securing and coordinating group event bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Drive group sales: Respond to incoming inquiries and secure sales for meetings and group accommodations of 10–50 rooms (varies per hotel), including meeting space, food \& beverage, and ancillary services
- Generate new leads: Prospect, qualify, and convert new business opportunities through outbound efforts, proposal writing, and tailored sales strategies
- Promote the property: Conduct engaging site inspections and hotel tours, highlighting key spaces and services that align with client needs
- Negotiate and close contracts: Use discretion and authority to negotiate pricing, terms, and agreements with clients and vendors
- Manage client relationships: Serve as the primary point of contact from contract to event execution, coordinating group details including room blocks, F\&B, billing, performance clauses, and affiliate revenue opportunities
- Manage event documentation: Input and update event details in booking systems, coordinate site visits, and arrange VIP services
- Prepare and distribute documents: Create and share Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post\-event reports to ensure alignment across teams
- Stay organized and detail\-focused: Prioritize tasks, manage timelines, and maintain accurate records to support high\-quality service and operational efficiency
- Collaborate across teams: Partner with Operations, Catering, and Revenue teams to ensure a seamless transition from sales to service
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including\*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world\-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best\-in\-class Employee Assistance Program (EAP)
Join an Award\-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award\-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world\-class brands , and a company\-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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