Cluster AV Assistant (Apprenticeship)

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK \& Ireland!

What you can expect: • To service all AV requirements as requested by clients through the hotel events team • To offer technical support to the venue's AV Manager and Events team. • Ensuring that all kit is set up neatly and to a high standard. • Assist with support for multi\-media broadcasting • Quick response to emergency/ad\-hoc requests • Assist where possible with IT related enquiries during supports. Escalate issues if required. • To keep an on\-going stock check of equipment stored on site. • To work with the hotel's operation staff to ensure each room has correctly set up AV equipment. • To operate events as and when needed What we expect from you: • To be hard working and enthusiastic • To have hands on knowledge of technical equipment: (this can be with computers and we will train you to mix a sound desk) • Knowledge and experience of the hotel conference industry (this is not essential however would be benefifical) • Customer service skills • To be a good team player • To have good attention to detail and take pride in your own work • Good communication \& time management skills • Be Computer Literate \- Good working knowledge of Microsoft Office applications including Excel / Word / Outlook and Powerpoint Some of the perks our Cluster AV Assistant (Apprenticeship) could enjoy include:* Special rates on Leonardo Hotel rooms across the UK \& Europe

• Company\-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops


• Talent referral scheme


• Thank You Week: from ice cream trucks to yoga classes and lots in between!


• Wellbeing Calendar


• Ongoing job\-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Cluster AV Assistant (Apprenticeship)?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top\-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

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