Club Manager

Overview
We are seeking an experienced and dynamic Club Manager to oversee daily operations of the Clubhouse and deliver excellence at every opportunity.

To do this, they will work with the CEO, Senior management Team, events, and the wider clubhouse team to coordinate and manage all operational aspects of the club, including facilities, to the highest possible standards.

The ideal candidate will possess strong management skills, a passion for hospitality, and a commitment to delivering exceptional guest services. This role offers an exciting opportunity to lead a vibrant team, enhance member experiences, and ensure the smooth running of all club activities. The successful applicant will be responsible for maintaining high standards of service, managing staff, and fostering a welcoming environment for all members and visitors.

The Club Manager must be prudent and inspiring; they must also have in\-depth knowledge of hospitality and club operations. A respect for and understanding of all sports is desirable

Responsibilities

Club

• Handle member enquiries, feedback, and complaints with professionalism, ensuring quick resolution and member satisfaction.


• Build and maintain strong relationships with members, staff, and the local community to enhance the club’s reputation and reach.


• Consistently deliver great experiences for the members \& customers on every visit.


• Maintain a professional, welcoming and inclusive atmosphere for members and guests


• Develop and execute strategies to drive membership growth, retention, and satisfaction, aligning with the club’s business goals.


• Contribute to member retention by being a highly visible figure around the club and maintaining excellent induction, recruitment, and retention strategies.


• Lead the Clubhouse and work closely with all other senior managers to ensure the smooth running of the club on a day\-to\-day basis.


• Work closely with the events team to ensure all preparation, room set ups and requests are completed and met in advance of all external bookings


• Ensure the highest standards of facility maintenance, cleanliness, and safety, providing a top\-tier experience for all members and guests.


• Lead on the delivery of the Club's Health \& Safety policy to ensure full UK legal compliance and that the club operates efficiently and in full compliance with UK regulations.

Business

• Manage and implement initiatives to drive profitability.


• Drive revenue across all streams (events, F\&B, sports, memberships)


• Identify cost\-saving opportunities without compromising quality


• Maximise revenue through promotions


• Report regularly on club operational performance, providing insights and recommendations to the CEO and senior management.


• Work with the CEO to monitor budgets, control costs and improve profitability


• Recommend and then make high\-quality decisions to advance the operations and overall business and increase profits.

Staffing

• Recruit, train, and manage a high\-performing team, fostering a positive, motivating, and customer\-focused work environment.


• Drive employee engagement, retention, and performance through HR practices to contribute to developing a high\-performing team and culture of success.


• Lead by example, coach, inspire and empower your team to outperform against all metrics.


• Overseeing service standards, staffing and rotas.


• Provide regular cover for other senior managers where required.


• Contribute and hold relevant meetings to deliver operational success.


• Be one of the main contacts for the team.

Skills

• Proven senior management experience in hospitality, leisure, members’ clubs or lifestyle venues


• Strong commercial and financial management skills, including P\&L ownership


• Experience leading and developing multi\-disciplinary teams


• A track record of driving customer \& member engagement, retention and revenue growth


• Excellent customer service and communication abilities


• Excellent operational knowledge across F\&B and service delivery


• Strong leadership, communication, people management and organisational skills


• A hands\-on, proactive and solutions\-focused approach


• A genuine passion for hospitality, community and delivering exceptional experiences


• Flexibility to work evenings and weekends when required


• Experience within sport or membership\-based businesses would be highly advantageous.

Why Join Us?

• Leadership role within a respected and ambitious members’ multi sports club and events venue


• Opportunity to help shape and develop the Club’s membership and hospitality offering


• Supportive senior management and engaged membership


• Varied role combining operations, hospitality, events and business development


• Competitive salary of £34,000 – £36,000 with enhanced employer pension contributions.

This role offers an engaging environment for professionals passionate about hospitality management. The successful candidate will be instrumental in creating memorable experiences for our members while ensuring operational excellence across all aspects of the club.

Pay: £32,000\.00\-£34,000\.00 per year

Benefits:

• Company pension


• Employee discount


• Free parking


• On\-site gym


• On\-site parking

Work Location: In person

This listing is from indeed. View original listing ↗