Clinic Manager & Lead Aesthetic Therapist

About the Role

We are looking for a driven, dynamic Clinic Manager \& Lead Aesthetic Therapist with real ambition, someone who wants to run a clinic, not just work in one, and who is excited by the idea of helping us grow.

Reshape Clinic is a therapist\-led clinic in the heart of London’s West End, specialising in functional, non\-invasive aesthetics. Our treatments are built around BTL technology (EMSculpt Neo, EMFace and Exion), alongside Sofwave and Dermapen microneedling. We are not a medical clinic: there are no doctors on the team, no injectables such as Botox or fillers, and no CQC\-regulated procedures. Everything we do is delivered by skilled therapists using advanced technology.

As Lead Aesthetic Therapist, you will deliver our treatments and set the standard for client care. We are looking for a qualified therapist (NVQ Level 3 minimum, Level 4 desirable) with solid experience in skincare and facial treatments. Experience with IPL or laser is a bonus, but not essential; we will train you on our technology.

As Clinic Manager, you will also take ownership of the day\-to\-day running of the clinic: the team, the diary, the numbers and the client experience. Previous management experience is required. What matters more is that you are organised, commercially minded and ready to step up.

This is a role for someone who wants more than a job. You will have a direct hand in shaping the clinic, expanding what we offer and building something you can be proud of, with the earnings and the career progression to match.

Key Responsibilities

Clinical \& Client Care

• Deliver aesthetic treatments to a consistently high professional standard.


• Conduct consultations, skin analysis and personalised treatment planning.


• Maintain accurate client records and treatment notes (we currently use Fresha).

• Lead, motivate and support the clinic team, setting the standard for quality and client care.


• Support recruitment, onboarding, training and development.


• Build a positive, high\-performing team culture through regular reviews and constructive feedback.

• Oversee the smooth day\-to\-day running of the clinic, including bookings, diaries, room utilisation and team productivity.


• Monitor revenue, costs and profitability against monthly targets.


• Manage stock, suppliers, billing and payroll information.


• Spot opportunities to improve efficiency and grow the business, including new partnerships and revenue streams.

• Support Marketting team, social media, content creation, promotions and email campaigns.


• Respond promptly to online enquiries and convert them into bookings.


• Drive client retention, rebooking, retail sales and new client acquisition, and look after our Google and Fresha reviews.

• Maintain high standards of hygiene, confidentiality and client care.


• Ensure health and safety, GDPR, risk assessments and incident procedures are followed.

• Qualified therapist (NVQ Level 3 minimum, Level 4 desirable) with strong experience in skincare and facials. IPL or laser experience is a plus.


• Confident delivering treatments and consultations, and genuinely passionate about aesthetics and wellbeing.


• Strong leadership, communication and organisational skills; management experience is required.


• Commercially aware and comfortable working towards targets, with confidence in sales, product recommendations and client retention.


• Professional, proactive, reliable and client\-focused.


• Familiar with Fresha (an advantage) and with GDPR and client confidentiality.

• £35,000 to £40,000 base salary (depending on experience)


• Generous commission and performance bonuses, with excellent earning potential on top of your salary


• Full\-time, 40 hours per week (Monday to Friday)


• 28 days’ paid holiday (including bank holidays)


• Complimentary and discounted treatments at the clinic


• Ongoing training and development


• The chance to grow with a young, expanding clinic in a positive, professional environment

If you want to combine hands\-on treatments with running and growing a clinic, we would love to hear from you.

Apply by sending your CV, and a few lines on why this role appeals to you, to operations@reshape.clinic

Pay: £35,000\.00\-£40,000\.00 per year

Benefits:

• Employee discount


• Sick pay

• London W1W 6XB: reliably commute or plan to relocate before starting work (required)

• What is your highest level of beauty qualification (e.g., NVQ Level 3, NVQ Level 4\)?

• GCSE or equivalent (preferred)

• Clinic Management: 1 year (preferred)


• Aesthetic Therapist: 1 year (preferred)

This listing is from Indeed. View original listing ↗