Client Success Manager

The Role

We are seeking a talented, ambitious and commercially minded individual with proven account management and consultative sales experience to take on a key role within the UK I\&C marketplaces division. Working alongside the Head of I\&C, you will be responsible for managing and growing revenue across a portfolio of key industrial and commercial clients, while also supporting the acquisition of new clients onto ATG’s platforms.

As a Client Success Manager at ATG, you will play a key role in driving retention, revenue growth and platform adoption across your portfolio. In addition, you will be responsible for contributing to new business generation by identifying and converting industrial and commercial auctioneers and asset sellers onto ATG’s marketplaces and technology solutions.

You will act as a trusted advisor to clients, helping them maximise the value of ATG’s marketplaces, software and marketing solutions.

The ideal candidate will be comfortable working with stakeholders ranging from C\-level executives to operational teams, and experienced in building strong client relationships within a fast\-paced technology or marketplace environment.

Key Responsibilities

• Manage and develop strategic relationships with key industrial and commercial auction house clients.


• Grow and retain a portfolio of accounts, driving consistent revenue performance.


• Achieve revenue targets across both existing client growth and new business generation.


• Identify, engage and convert new industrial and commercial clients onto ATG’s platforms and solutions.


• Identify commercial opportunities including upsell, cross\-sell and increased platform utilisation.


• Drive revenue by selling and promoting ATG’s digital marketing and marketplace products, ensuring year\-on\-year growth.


• Drive adoption and sales of ATG’s flagship White Label software.


• Work with clients to develop long\-term strategies aligned with their business objectives.


• Analyse client performance and adoption data to identify growth opportunities and mitigate churn risk.


• Lead regular performance reviews, auction analysis and strategic proposals for clients.


• Act as the primary escalation point for key client issues and ensure strong service delivery.


• Support the Head of I\&C in strategic client meetings and presentations.


• Conduct Quarterly Business Reviews with key clients, ensuring ATG’s updates are relayed as well as insightful auctioneer data


• Advocate for clients internally while collaborating with Sales, Product, Client Services and Finance teams.


• Share industry insights, ecommerce best practices and product updates to help clients grow their businesses.

• Proven experience in account management, client success or consultative sales.


• Demonstrated success growing revenue through retention, upsell, cross\-sell and new business development.


• Strong commercial and analytical skills with the ability to interpret performance data.


• Experience working within a technology, SaaS, ecommerce or online marketplace business.


• Experience identifying and converting new business opportunities is highly desirable.


• Strong presentation and communication skills with senior stakeholders.


• Ability to build trusted client relationships and influence decision\-makers.


• Self\-motivated, proactive and comfortable managing both account growth and new client acquisition.


• Passion for technology and its application in driving business growth.


• Willingness to travel to visit key clients and attend industry events.

At ATG, we invest not only in the health and wellbeing of our employees, but also for your future. We offer a wide range of competitive benefits and run programmes to support employees in areas including health, family, finance, growth, time off and work life balance.

Diversity, Equality and inclusion

ATG strives to be a company where people of all races, religions and persuasions can work and thrive in a supportive environment. We are fully committed to the elimination of unlawful and unfair discrimination and we value the differences that a diverse workforce brings to our organisation. We will not discriminate because of any other irrelevant factor and proud to have built a culture that values meritocracy, openness, fairness and transparency.

You will not be disadvantaged because of who you are or where you come from. What matters to us is that you are the best person for the job and are passionate and committed to our vision to deliver in your role.

We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our HR team who will be happy to support you.

*\*Please read our privacy policy to understand what we do with your data when you apply: https://www.auctiontechnologygroup.com/privacy.html*

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Health \& wellbeing programme


• Life insurance


• Private medical insurance


• Referral programme


• Work from home

• Monday to Friday

• A\-Level or equivalent (preferred)

• Account management: 3 years (required)


• sales: 3 years (required)

• United Kingdom (required)

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