Client Services Manager, Hospice
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<h1 class="wnfdnti _1ibi0s33y _1ibi0s34u" data-pm-slice="1 1 []">Client Services Manager – Hospice | North Bergen, NJ</h1>
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Salary:</strong> $55,000–$65,000 annually plus quarterly bonus opportunity based on performance</div>
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Schedule:</strong> Full-time | Fully on-site | Monday–Friday | 8:30 a.m.–5:00 p.m. | No on-call requirement</div>
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Benefits:</strong> PTO, comprehensive benefits, 401(k) match, and quarterly bonus opportunity</div>
<p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>BAYADA HOME HEALTH CARE </strong>is seeking a full-time Client Services Manager (CSM) for our New Jersey Hudson Hospice (NHH) office in North Bergen, NJ. This newly created, fully on-site role will be a central resource for hospice intake, client and family communication, service coordination, and office operations across Hudson County and surrounding areas, including Bergen, Passaic, and Essex counties.</p>
<p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Our NHH team provides compassionate hospice care to clients and families throughout the community. At a meaningful time in life, our hospice professionals help clients experience comfort, dignity, and peace while supporting families with reliability, respect, and heartfelt care.</p>
<p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">If you are an organized, upbeat, and flexible service professional who can move quickly, communicate clearly, and stay open-minded through change, this could be the next step in your career. This Client Services Manager position is ideal for someone with strong intake knowledge who enjoys helping families, coordinating care, and making sure a hospice office has the information and support needed to respond well to every referral.</p>
<h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">What you’ll do</h2>
<ul class="wnfdntf">
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Manage a high-volume hospice intake process, with referrals received through email, fax, and phone calls</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Respond quickly to new referrals and contact clients or families, ideally within 30 minutes or less when possible</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Gather required referral information and complete accurate intake forms</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Verify insurance and financial information and confirm hospice history when applicable</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Confirm that clients are appropriately entered in the electronic medical record (EMR) system</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Obtain or confirm physician orders needed for hospice services</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Review consents and explain hospice services to clients and families as part of the intake process</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Schedule hospice evaluations and coordinate next steps with the Clinical Manager and interdisciplinary team</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Serve as a responsive resource and advocate for clients, families, caregivers, and field employees</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Coordinate client services, staffing, and scheduling based on client needs, location, availability, and service requirements</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Monitor client and employee needs, respond to urgent concerns, and help resolve service or scheduling issues</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Maintain accurate and timely client information, service records, employee files, and required documentation</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Participate in recruiting field employees from initial inquiry through interview, orientation, and onboarding</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Collaborate with office leadership and recruiting partners to anticipate staffing needs and support future growth</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Support Day One orientation and ongoing onboarding for field employees</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Document and follow up on complaints, incidents, client concerns, and employee issues</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Use BAYADA systems and resources to support reliable service delivery, operational excellence, and compliance</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Welcome clients, families, visitors, and field employees while helping create a positive, collaborative office environment</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Model The BAYADA Way and help build a mission-driven, team-oriented culture</div>
</li>
</ul>
<h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">What you bring</h2>
<h3 class="wnfdnti _1ibi0s33y _1ibi0s34u">Required</h3>
<ul class="wnfdntf">
<li class="wnfdnte _1ibi0s33w">Strong intake experience and knowledge, preferably in healthcare, hospice, home care, or another service-based environment</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Must be comfortable working fully on-site in a collaborative office setting</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Strong organization, prioritization, communication, and problem-solving skills</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Ability to move quickly and manage multiple competing priorities while responding to clients and families in a timely manner</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Upbeat, flexible, open-minded approach and comfort working through change</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Strong relationship-building skills and a client-focused approach to service</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Comfort using computer systems for documentation, communication, scheduling, and record management</div>
</li>
</ul>
<h3 class="wnfdnti _1ibi0s33y _1ibi0s34u">Preferred</h3>
<ul class="wnfdntf">
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Hospice agency experience, particularly hospice intake experience</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Experience with referral intake, benefits verification, authorizations, physician orders, consents, or service coordination</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Prior management, supervisory, or team-lead experience</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Medical Assistant or LPN background</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Prior Client Services Manager or similar office-operations experience</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Familiarity with Homecare Homebase (HCHB) or similar healthcare documentation and scheduling systems</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Spanish bilingual skills</div>
</li>
</ul>
<h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">Why join BAYADA</h2>
<ul class="wnfdntf">
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Support a mission-driven hospice team serving clients and families throughout Hudson County and surrounding communities</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Join a supportive, values-based nonprofit organization</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Help strengthen a growing office by making intake and service coordination more responsive and reliable</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Build meaningful relationships with clients, families, field employees, physicians, and community partners</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Work from a fully on-site office with covered or indoor parking and an on-site cafeteria</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Access hospice-specific training, mentorship, and career growth opportunities</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Enjoy paid time off, a comprehensive benefits package, and quarterly bonus opportunity</div>
</li>
<li class="wnfdnte _1ibi0s33w">
<div class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Make a meaningful difference for clients and families during one of life’s most
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