Client Services Administrator

Posted: 01/06/26 Recruiter: Everywhen, part of the Ardonagh Group Reference: 3112609830 Type: Permanent Salary: Competitive Location: Wokingham, Berkshire Description:
Location: Winnersh (Office\-based until probation passed)

Salary: £25,000

Do you have office\-based customer service and administration experience?

We have an exciting opportunity to join our warm and welcoming team at our office in Winnersh. This role will be office\-based but on completion of your probation period can become hybrid if required.

Our Client Services Administrators are a key part of our business, speaking to our clients on non\-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market\-leading customer experience, and that's driven by you.

Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team\-players, and they build trusted relationships with colleagues, customers, and insurer partners.

What you will do as a Client Services Administrator:

• Be the first point of contact and liaise directly with clients, insurers and other internal and external sources for day\-to\-day administration.


• Independently respond to queries from both clients and insurers in a pro\-active manner, meeting agreed SLAs and keeping all parties updated.


• Co\-ordinate administration of schemes, including invoicing, membership data, claims data \& communication material.


• Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.


• Ensure that client records and in\-house system is always kept up to date and accurate.


• Attend internal and external meetings with Insurers and product training as required.


• To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.

What we are looking for in our Client Services Administrator:

• Previous office\-based customer service experience


• Previous administration experience


• Insurance industry experience is not essential but would be an advantage


• Excellent verbal and written communication skills


• Strong organisational and time management skills


• Strong Microsoft package ability including knowledge of Excel


• Proven team player


• Deliver a high level of customer service with a customer centric approach

*Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.*

*If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.*

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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