Client Relationship Manager

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Job Description:

Company overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX \& Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Purpose:

To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties and Responsibilities

• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.


• Develop excellent working relationships with Customer, Account Management team and Operational Functions, to influence the achievement and maintenance of service performance.


• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies, and procedures.


• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.


• Working with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.


• Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns.

• Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken.


• The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.


• Extensive contact with Customer Representatives.


• Extensive contact with local and regional Aviation and other relevant operational locations.


• Extensive contact with Operations/Logistics divisions.


• Participate in scheduled meetings to discuss services performance and concerns.


• Form working relationships and other an understanding of other department within the customer’s organization.


• Complete and thorough understanding of Aviation/Airline Networks


• Excellent communication skills with the ability to influence others.


• Excellent problem solving and prioritization skills essential.

*UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work\-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.*

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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