Client Engagement Executive

Lumin Wealth provides tailored financial advice and investment management services to over 3,500 families, managing £1\.4 billion in client assets. Founded in 2010, the firm has grown to over 100 employees with offices in St Albans, London, Beaconsfield, Reading, Bishop’s Stortford, and Poole. As a Chartered firm, Lumin is consistently ranked among the top financial advice firms in the UK by FT Adviser and New Model Adviser.

Lumin focuses on helping clients grow and protect their wealth through personalised financial plans while maintaining transparency and excellence. As part of VZ Group, Switzerland's leading independent financial services provider, Lumin is backed by an organisation of more than 1,700 professionals.

We’re looking for a proactive and personable Client Engagement Executive to join our financial advisory team. This is a role at the heart of our business – you’ll be the engine behind keeping our advisers’ diaries full, our new enquiries warm, and our seminar programme running smoothly. If you’re highly organised, confident on the phone, and thrive on building genuine relationships with people, this could be the perfect fit.

Key Responsibilities:

Annual Review Coordination

• Proactively contact existing clients to schedule Annual Review appointments with their adviser


• Manage the end\-to\-end booking process, ensuring adviser diaries remain full, and the review pipeline stays on track


• Act as the key liaison between clients and advisers, ensuring every interaction feels personal and valued

• Serve as the first point of contact for inbound enquiries, reaching out promptly and professionally to new prospects


• Qualify incoming leads and guide prospective clients smoothly through to an adviser appointment


• Maintain accurate records of all enquiries and follow\-up activity within the CRM system

• Support all logistical aspects of client seminars, including venue, invitations, and attendee management


• Provide hands\-on support on the day of each event to ensure smooth delivery


• Follow up with seminar attendees post\-event to capitalise on engagement and convert interest into appointments

• Confident, professional telephone manner with the ability to build rapport quickly


• Strong relationship\-building and stakeholder management abilities


• Problem\-solving mindset with a proactive approach


• Ability to manage a high volume of bookings, enquiries, and event logistics simultaneously


• Commercial awareness and understanding of customer needs


• Strong organisational and time\-management skills


• Proficiency in CRM systems and Microsoft Office tools

• 1–3 years of experience in client\-facing, customer success, or account management roles


• Experience within financial services, wealth management, or a professional services environment is highly desirable

• Volume and quality of Annual Review appointments booked


• Speed and conversion rate of incoming enquiry follow\-ups


• Seminar attendance rates and post\-event engagement


• Client satisfaction scores and feedback from reviews and seminars

• Financial Services

Full\-time

Pay: From £25,000\.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Financial planning services


• Free parking


• On\-site parking


• Referral programme


• Transport links

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