City Sales & Service Leader

At Abodus, we create student communities where people feel safe, supported and excited to live. Every interaction matters — and our Sales \& Service Leaders play a key role in turning enquiries into bookings while ensuring a high\-quality resident experience.

As the Sales \& Service Team Leader, you’ll lead the front\-of\-house team to deliver strong sales performance alongside excellent customer service, helping maximise occupancy while maintaining a welcoming and supportive environment.

This is a hands\-on leadership role with a strong focus on sales performance and enquiry conversion. You’ll support and guide the Customer Service Advisors/Sales and Service Advisors, ensuring they deliver both high\-quality service and a proactive, results\-driven approach to lettings.

You’ll take ownership of day\-to\-day sales activity on site, helping drive bookings, improve conversion rates and support occupancy targets.

What You'll Be Doing:

Sales Leadership \& Performance

• Lead the team in delivering strong lead management and conversion performance.


• Monitor enquiry volumes, response times and booking conversion rates.


• Support Advisors in handling enquiries effectively and confidently closing bookings.


• Drive a proactive sales culture across the team, ensuring focus on occupancy and rebooking targets.


• Support and deliver rebooking campaigns and peak leasing periods.

• Act as the first point of contact for residents, visitors and enquiries.


• Support the team in handling queries, complaints and escalations professionally.


• Balance a sales\-driven approach with a positive and supportive resident experience.


• Lead by example in delivering a welcoming and engaging front\-of\-house environment.


• Collaborate with site management to drive the student engagement strategy including ensuring regular events are planned and followed through.

• Provide day\-to\-day supervision and support to Customer Service/Sales \& Service Advisors.


• Coach team members to improve confidence, performance and consistency.


• Assist with rota coordination and daily task management.


• Step in to lead shifts and support operational delivery where required.

• Conduct viewings and support the team in presenting the property effectively and ensuring best practice and ensure the sales process is followed.


• Ensure the building and show flats are presented to a high standard at all times.


• Support booking processes and ensure accuracy across systems.


• Identify opportunities to improve the customer journey and increase conversion.


• Liaise and collaborate with the Sales and Marketing department to report viewing feedback, competitor movements, conversions rates and overall sales progress.


• Complete and maintain the competitor analysis for the city.

• Support onboarding and training of new team members, with a focus on sales skills.


• Provide ongoing coaching to improve enquiry handling and closing techniques.


• Share best practice and support continuous development across the team.


• Supporting site management with Customer Service/Sales \& Service Advisor 121’s and performance reviews.

• Work closely with the site management to ensure smooth daily operations.


• Support check\-in, check\-out and key operational periods.


• Ensure processes and procedures are followed consistently including compliance and safety procedures.

• Provide regular feedback on sales performance, challenges and opportunities.


• Escalate risks or issues that may impact occupancy or customer experience to site management.


• Support communication of targets, priorities and initiatives to the team.

• Sales Focused: Motivated by targets and achieving strong conversion results.


• Emerging Leader: Ready to take ownership and lead a team.


• Confident Communicator: Comfortable guiding others and influencing outcomes.


• Customer Focused: Understands how great service supports strong sales.


• Organised \& Driven: Able to manage priorities and maintain performance.


• Team Player: Builds a positive, motivated and accountable team environment.

• Sales \& Leadership Experience: Build experience in both performance management and team leadership.


• Progression: Clear pathway into management and wider roles.


• Impact: Directly influence occupancy, revenue and team performance.


• Variety: A fast\-paced role combining sales, people and operations.


• Supportive Environment: Work within a team that encourages growth and development.

Hours: 40 hours Monday\-Sunday rota

Salary: £28\-30k plus bonus potential

Pay: £28,000\.00\-£30,000\.00 per year

Benefits:

• Employee discount


• Financial planning services


• Health \& wellbeing programme


• On\-site gym

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