CHARGE DE RECOUVREMENT JUNIOR

Le / La chargé(e) de recouvrement veille sur les créances en garantissant l’excellence de traitement des données en appliquant les protocoles établis en matière de RGPD.

MISSIONS

• Gérer les appels entrants et sortants ;


• Recouvrer les impayées et développer une relation de confiance avec les clients tout en conservant le lien commercial ;


• Répondre aux demandes des clients pour toute question relevant du recouvrement (mise à jour des coordonnées des clients, changements administratifs etc.) ;


• Identifier et négocier des solutions de règlement amiables avec les clients par des relances personnalisées ;


• Actualiser les outils de gestion.

NIVEAU DE RESPONSABILITE

Participer aux résultats du centre en recouvrant les créances. Être garant(e) de l’image de la société auprès des clients.

COMPETENCES COMPORTEMENTALES

• Ponctualité


• Respect de la confidentialité


• Bienvieilance


• Réactivité


• Pédagogie


• Diplomatie


• Sens du service client


• Esprit d’analyse


• Rigueur


• Ecoute


• Esprit d’équipe

COMPETENCES TECHNIQUES

• Maitriser les outils bureautiques.


• Maitriser les outils de gestion interne et/ou Outils du client.


• Avoir une excellente expression orale et écrite.

FORMATION / EXPERIENCE

Avoir au moins une première expérience pratique sur un poste dans le domaine de la relation client à distance ou dans le secteur bancaire.

Our Total Rewards Package for All Round Wellbeing

We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.

Holistic Wellness

Colleague Wellness \- We're focused on your wellbeing and that means supporting you across all elements of it. This comes from our company sponsored team building events, on site events to form bonds with colleagues, Mental Health First Aid support, Webinars, Employee Assistance Program and more!

Healthcare

Healthcare \- Take advantage of our healthcare options to help you stay well... Gym discounts, Eye Tests and discount offers on glasses, our Employee Assistance Programme and more.

Perks

Perks \- Our Colleague Discount Programme includes Transport, Retail discounts and much more.

Career Path \& Development

Career Progression comes from the fact we invest in our people's skills and ability. We support your individual development, offering regular training to ensure you have the best tools and knowledge for the job. We want to help you be ready for your next career move with us.

Awards \& Recognition

Awards \& Recognition \- We will always recognise our people's contribution to what we achieve every day. That might be an informal on the spot reward or thank you or part of the formal awards and recognition we run throughout the year such as star of the month and our global President's Club.

Pay \& Bonuses

Pay \& Bonuses \- Earn a competitive salary, with the opportunity to participate in fun team building incentives!

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