Centre Manager (Student Accommodation)

Job Title: Centre Manager
Location: Nottingham Triumph House, NG7
Hourly Rate: £14\.74 ph/ £30,659\.20 pa
Contract Type: Permanent
Hours: Full\-time, 40 hours per week
Work Pattern: This role operates on a rotating shift pattern

· Week 1: 7:00am – 3:00pm

· Week 2: 11:00am – 7:00pm

Shifts alternate weekly on a two\-week rotation.

\*As September is our busiest period, you must be available to work 6 days a week including the weekends (psst.. extra funds to go towards your Christmas shopping!)\*

Building: Study Inn – Triumph House, 3 Triumph Rd, Lenton, Nottingham NG7 2GA – 273 rooms consisting of 56 studios and 217 shared apartments with 27 shared cluster kitchens.

JOB ROLE:
We’re looking for a Centre Manager to ensure the smooth day to day running of the centre whilst managing a team of housekeepers, maintenance, and night concierges to deliver the best customer service and student satisfaction. You will have a real passion for delivering team training as well as maintaining extremely high standards.

BENEFITS

• 28 days annual leave increasing to 33 days with long service


• Birthday bonus (additional day off on your birthday)


• Employee assistance programme


• Annual Salary Reviews


• Free access to on\-site gym facilities


• Free on\-site parking

• Delivering exceptional customer service to our students


• Managing a team including directly reporting assistant manager, housekeepers, maintenance assistants and night concierge team to service and maintain our accommodation


• Preparing and delivering team meetings


• Carrying out room checks to ensure our accommodation is to an exceptional standard


• Have regard for student welfare and if necessary, liaise with the appropriate welfare professionals


• Troubleshooting problems and emergency situations as they arise


• You will be an excellent communicator and will maintain strong working relationships with managers, colleagues, and customers.


• Ensure customer service levels always excel in your Centre.


• Manage the collection of rent and ensure your Centre’s rent payments are chased as required and payments are made in time according to the rent schedule.


• Supporting the management \& compliance of the centre in accordance with ANUK National Code of standards


• Be responsible for the management of Health \& Safety within your centre and your team, students, and visitors

• Experience of a manager or assistant manager role within an accommodation background, ideally hotels, rooms division manager, front office manager or head housekeeper


• Excellent customer service skills both face\-to\-face, telephone \& email


• Proven IT skills knowledge of Microsoft Office


• Strong organisational and clear communication skills


• Ability to multi\-task and deal with customer and team requests


• Ability to manage teams of people


• Organised and process driven


• All candidates must provide proof of eligibility to work in the UK to be considered

• Experience within student accommodation or large residential buildings.


• Knowledge of health \& safety procedures within hospitality or accommodation services.

• Reliable and professional.


• Hands\-on and proactive approach to work.


• High attention to detail.


• Positive attitude with strong teamwork skills.


• Ability to work under pressure and meet deadlines.

Pay: £14\.74 per hour

Expected hours: 40\.0 per week

Benefits:

• Free parking


• On\-site gym


• On\-site parking

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