Centre Manager In N Out Auto Centres Liverpool

Overview
We are seeking a proactive and experienced Centre Manager to oversee daily operations within our facility. The ideal candidate will possess strong organisational skills, leadership qualities, and technical knowledge to ensure the smooth running of the centre. This role offers an excellent opportunity for individuals looking to lead a dynamic team and contribute to operational excellence.

Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.

This is a hands\-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally (BUT NOT A DEAL BREAKER) you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.

Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long\-term relationships based on trust and integrity.

Duties

• Being proactive in achieving and/or exceeding sales targets and operating budgets

A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.

• Driving the quality and consistency of customer service


• Ensuring transaction and customer satisfaction targets are achieved


• Efficiently managing any customer complaints


• Effectively managing the team and resources to build a strong reputation for our brand within the local area


• Managing all stock and ordering requirements


• Being involved with the development of the Centre, including PR and marketing to raise business profile

Qualifications

• 3 years proven experience in centre management or a similar leadership role


• Strong organisational skills with the ability to manage multiple priorities efficiently


• Excellent communication skills, both verbal and written


• Ability to work independently and lead a team effectively


• Full Drivers Licence


• This position is suitable for motivated individuals with a hands\-on approach who are committed to maintaining high standards within a busy environment. The successful candidate will be instrumental in ensuring the centre operates seamlessly while fostering a safe and productive workplace.

Benefits:

• Company pension with 5% contribution from the company


• Cycle to work scheme


• Employee discount plus free MOT and service annually


• Free on site parking


• Life insurance at three times your salary


• Long service and birthday gifts


• Uniform


• Referral programme


• Rotas negotiable

Supplemental pay:

• Bonus scheme paid monthly


• Performance bonus


• Quarterly bonus

Testimonials from our current employees:

Coventry

Working for In n Out Autocentres is such a pleasure. The staff are all amazing from colleagues I work with to help from other branches and head office. From the day I started I felt welcomed and was made to feel like I was a member of the big In n Out Family and the training was impeccable nothing was cut short . Not only are they my work colleagues they are also my friends. Everyday brings me joy and I really enjoy coming to work daily.

Lincoln

After being in and out of the motor trade since I was 15, I never had the chance to settle. At In N Out, from the very first day I joined, things moved in the right direction with a great understanding of what is to be required from me and what the ethos of the business is.

Since starting as a tech/ workshop controller, I have been able to fast track my career ten fold and it's only because of the opportunities given from the team at In N Out!

The working environment is amazing, the jobs that come in are different every day and that keeps the excitement alive!

Being a technician, is more then just spinning filters, it's about putting your own touch on each vehicle that comes into the workshop whilst also still achieving the highest standard that we all set ourselves but what the customer deserves as well!

I believe that In N Out is the best place to do that and I look forward for what is still yet to come!

Pay: £36,000\.00\-£38,000\.00 per year

Benefits:

• Company pension


• Employee discount


• Life insurance


• On\-site parking


• Profit sharing


• Referral programme


• Store discount

Work Location: In person

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