Carpets & Flooring Showroom Manager

Woven \& Woods is an award\-winning independent carpet and flooring retailer with showrooms in Richmond and Twickenham. We work in the mid\-to\-high\-end residential market, and our customers expect knowledgeable advice and high standards from first consultation through to installation.

We're a modern independent in a traditional industry, with a friendly team that likes to keep things practical. We value people who take responsibility, use their common sense and get things done.

The role

We're looking for an experienced flooring salesperson or showroom manager to lead our Richmond showroom day to day.

It's a hands\-on, customer\-facing role. You'll personally bring in a substantial share of the showroom's sales and help the team convert more of their enquiries. It isn't a purely supervisory job. You lead from the front, serving customers, preparing quotes and setting the standard you expect from everyone else.

Formal management experience isn't essential. You might be a successful flooring salesperson, supervisor or team leader ready for more responsibility, or you might already manage a showroom and want a role that keeps you close to the customers and the sale. Either way, you earn respect through your knowledge, judgement and example.

What you'll do

• Manage your own enquiries, consultations, quotations and follow\-up, and contribute a substantial share of the showroom's sales


• Lead by example and keep the showroom energetic and proactive


• Keep track of the team's live enquiries and quotations, and help move them to a decision


• Coach and support colleagues, especially with complex enquiries and building their product knowledge


• Keep the showroom, displays and samples looking their best


• Make sure our sales process is followed, and that quotations, specifications and order details are accurate and complete


• Negotiate and approve discounts within agreed margins


• Be the senior person in the showroom when the owner isn't there


• Take ownership of difficult customer conversations, complaints and service issues, and see them through


• Support events, promotions and new range launches


• Give the owner and commercial manager practical feedback on customers, products, pricing and the market

We judge the role on how the showroom performs as a whole, not just the numbers. That includes the standards, the team and the customer experience. You should be able to be our top salesperson when needed, but the best results usually come from helping several people perform well.

About you

• Ideally around five years in residential carpet and flooring sales. Direct flooring experience is strongly preferred


• A strong record of consultative sales and converting considered, higher\-value purchases


• Confident discussing carpet, wood, luxury vinyl, natural flooring and installation considerations


• Able to recommend the right product for the customer rather than just take orders


• Accurate quotations and consistent follow\-up


• Commercial awareness, with the confidence to negotiate while protecting margin


• Natural leadership, able to motivate and support colleagues


• Calm and confident with complaints and emotionally charged situations


• Organised and detail\-focused across several live customers and projects


• Comfortable with email, customer records, electronic diaries and standard office software

We'll also consider an exceptional candidate from a high\-end kitchen, bathroom or similar installation\-led showroom if their sales and product experience carries over. We'll train you on our ranges, systems and processes.

Working with the wider team

You'll report to the business owner and work closely with our commercial manager, who looks after pricing, business development and our relationships with interior designers and architects. Our employed surveyor does most of the surveys and technical surveys, so you and the showroom team can concentrate on customers, quotes and sales. An occasional customer or site visit may be needed for an important consultation or for customer service, but it isn't a routine part of the job.

Hours and location

A five\-day retail week at our Richmond showroom:

• Four weekdays, normally 10am\-6pm


• Every Saturday, normally 10am\-5pm


• One regular weekday off


• Bank holidays shared on an alternating rota, normally 11am\-4pm, with the time worked given back as time off

We're a small business with two showrooms, so a bit of flexibility and mutual support go a long way. Any changes affecting the Richmond team will be discussed with you directly.

Benefits

• Performance\-related team bonus, with realistic on\-target earnings of £42,000\-£45,000


• 28 days' holiday including bank holidays, rising with service (2 extra days after two years, 2 more after five)


• Company pension


• Staff discount, plus a discretionary friends\-and\-family discount


• Staff referral bonus


• Discretionary Christmas bonus, team rewards and company\-funded social events


• A hands\-on leadership role with support from experienced colleagues and room to take on more as the business grows

How to apply

Send your CV and a short covering note covering:

• Your residential carpet and flooring experience


• Your personal sales experience and how you convert customer enquiries


• Any experience supporting, supervising or developing colleagues


• Why you're ready to take responsibility for the performance of a showroom

We'd like someone to start as soon as reasonably possible.

Pay: £35,000\.00\-£45,000\.00 per year

Benefits:

• Company events


• Company pension


• Employee discount


• Referral programme


• Store discount

Experience:

• selling residential carpet and flooring: 5 years (preferred)

Work Location: In person

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