Care Navigator/Receptionist

Overview
We are seeking a dedicated Care Navigator/Receptionist to join our healthcare team For 15 hours a week. This vital role involves providing exceptional administrative support and guiding patients through their care journey. The successful candidate will be the first point of contact for visitors and callers, ensuring a welcoming environment and smooth operational flow. Prior office and administrative experience are highly desirable, alongside a compassionate approach to patient interaction.

Duties

• Greet patients and visitors in a professional, friendly manner, creating a positive first impression


• Manage incoming calls, directing enquiries appropriately and providing accurate information


• Schedule appointments and coordinate patient bookings efficiently


• Maintain accurate patient records and update information in the system


• Assist with administrative tasks such as filing, data entry, and correspondence


• Collaborate with healthcare professionals to facilitate seamless patient care pathways


• Ensure the reception area remains tidy, organised, and welcoming at all times


• Support other administrative duties as required to ensure the smooth running of the practice

Qualifications

• Previous office experience is essential, demonstrating organisational skills and professionalism


• Administrative experience within a healthcare setting is preferred but not mandatory


• Excellent communication skills, both written and verbal


• Strong organisational abilities with attention to detail


• Proficient in using standard office software programmes (e.g., MS Office)


• Compassionate attitude with a focus on delivering outstanding patient service


• Ability to work efficiently under pressure whilst maintaining a friendly demeanour

This position offers an excellent opportunity for individuals seeking to develop their career within healthcare administration. The role requires a proactive approach, organisational skills, and a caring nature to support our patients effectively.

Job Types: Part\-time, Temporary

Pay: £12\.71 per hour

Benefits:

• Free parking


• On\-site parking

Work Location: In person

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