Care Manager

Job PurposeThe Office Manager / Care Operations Coordinator is responsible for the smooth day\-to\-day running of the office, supporting the delivery of high\-quality domiciliary care services. This varied role combines office management, administration, care coordination support, finance administration, and operational responsibilities to ensure the business operates efficiently and continues to provide outstanding care to our clients.The successful candidate will be a key member of the management team, participate in the out\-of\-hours on\-call rota, and be willing to undertake care calls when required to support service delivery.Key ResponsibilitiesOffice Management

• Oversee the day\-to\-day running of the office.


• Manage incoming telephone calls, emails, and enquiries professionally and efficiently.


• Ensure all office records, systems, and documentation are maintained accurately.


• Support effective communication between office staff, care workers, clients, families, and healthcare professionals.


• Ensure administrative tasks are completed within agreed timescales.

• Assist with scheduling and allocation of care visits.


• Support management of staff rotas, annual leave, and availability.


• Help maintain continuity of care for clients.


• Assist with arranging emergency cover when required.


• Monitor service delivery and address scheduling issues promptly.

• Support payroll processing and maintain accurate records.


• Process invoices and assist with local authority and private client billing.


• Maintain financial and administrative documentation.


• Support monitoring of office expenditure and reporting requirements.

• Assist in maintaining compliance with CQC regulations and company policies.


• Maintain staff training records, supervision schedules, and personnel files.


• Support audits, spot checks, and quality assurance activities.


• Ensure complaints, incidents, safeguarding concerns, and accidents are appropriately recorded and escalated.


• Promote high standards of care and professionalism throughout the service.

• Assist with recruitment, onboarding, and induction of new staff.


• Ensure employment and compliance documentation is completed and maintained.


• Support staff engagement and development initiatives.

• Participate in the out\-of\-hours on\-call rota, including evenings, weekends, and bank holidays.


• Respond to emergencies, staff absences, and client concerns outside normal office hours.


• Arrange emergency cover and ensure continuity of care services.

• Undertake care calls when required due to staff shortages, emergencies, or operational needs.


• Deliver safe, person\-centred care in accordance with care plans and company policies.


• Maintain professional standards while representing the company.

• Full UK driving licence.


• Access to a reliable vehicle insured for business use.


• Previous experience within domiciliary care, healthcare, or social care.


• Excellent organisational and administrative skills.


• Strong communication and interpersonal abilities.


• Competent IT skills, including Microsoft Office and care management systems.


• Ability to prioritise workload and work effectively under pressure.


• Flexible approach to working hours and operational requirements.


• Willingness to participate in the on\-call rota and undertake care calls when required.

• Experience in care coordination, office management, or finance administration.


• Knowledge of CQC regulations and domiciliary care compliance.


• Experience with payroll, invoicing, and staff management.


• Level 3 Health and Social Care qualification or equivalent.

• Salary: £26,000 to £28,000 per annum


• Company pension scheme.


• Paid training and development opportunities.


• Supportive and friendly working environment.


• Opportunities for career progression.


• Participation in a growing and award\-winning care provider.

Pay: £24,000\.00\-£28,000\.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Free parking


• On\-site parking

This listing is from indeed. View original listing ↗