Care Coordinator / receptionist

We are seeking an organised, proactive, and reliable Care Coordinator / Administrative Support, to support the day\-to\-day operations of our growing supported living service. This role will provide essential administrative and operational support to the senior management team, helping to ensure high\-quality service delivery, regulatory compliance, and efficient staff coordination.

The successful candidate will be responsible for managing staff rotas, maintaining accurate records, supporting compliance with CQC and ISO standards, and assisting with a variety of administrative and quality assurance tasks. The role requires excellent communication skills, strong attention to detail, and the ability to work independently while managing competing priorities.

• Manage and optimise staff rotas using electronic rostering systems.


• Communicate rota changes effectively to staff and management teams.


• Support the monitoring of staffing levels to ensure safe and effective service delivery.


• Audit and maintain service user / client files to ensure records are accurate, complete, and compliant.


• Assist with quality assurance processes, audits, and compliance monitoring.


• Support the organisation in maintaining CQC and ISO standards.


• Ensure compliance with company policies, procedures, and regulatory requirements.


• Provide administrative support to the senior management team, including:


• Preparing reports and documentation.


• Conducting audits and quality checks.


• Taking and distributing meeting minutes.


• Managing correspondence and records.


• Coordinate and manage service user / client appointments, plus staff attendance if required.


• Provide administrative support to care staff and management.


• Assist with project work and prioritise workloads according to management requirements.


• Support recruitment administration, including onboarding processes and pre\-employment checks.


• Identify and resolve day\-to\-day operational issues, escalating concerns where appropriate.


• Work independently while maintaining effective communication with management and colleagues.


• Previous experience in care coordination, administration, or a similar role.


• Experience using electronic rostering systems.


• Strong organisational and time\-management skills.


• Excellent communication and interpersonal skills.


• Good IT skills, including Microsoft Office applications.


• Experience auditing records and maintaining accurate documentation.


• Ability to work independently and make informed decisions without constant supervision.


• Strong problem\-solving skills and attention to detail.


• Full UK driving licence and access to a vehicle.


• NVQ Level 3 in Health \& Social Care or equivalent.


• Knowledge of CQC regulations and quality standards.


• Experience supporting ISO compliance processes.


• Experience with staff recruitment, onboarding, and compliance checks.


• Experience within supported living, domiciliary care, or social care services.


• Professional and approachable.


• Flexible and adaptable.


• Highly organised and dependable.


• Committed to delivering high\-quality care and support services.


• Positive team player with a proactive attitude.

The successful candidate will have the opportunity to become a key member of the management support team.

Job Types: Temp to perm, Graduate

Pay: £25,001\.00\-£28,000\.00 per year

Benefits:

• Free parking


• On\-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Care: 1 year (preferred)


• Customer service: 1 year (preferred)


• Administrative: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

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