Care Co-ordinator

Join Our Team as a Care Coordinator

Are you an organised, compassionate, and proactive individual with a passion for delivering outstanding care? We are looking for a dedicated Care Coordinator to play a key role in ensuring our customers receive high\-quality, person\-centred support while helping to develop and support our care team.

As a Care Coordinator, you will be responsible for coordinating care services, managing staff schedules, conducting customer assessments, and maintaining compliance with care regulations and company standards. This is an excellent opportunity for someone with experience in care coordination who enjoys making a positive difference in people's lives.

Key ResponsibilitiesScheduling \& Administration

• Coordinate weekly schedules for care support workers, ensuring effective coverage and continuity of care.


• Maintain accurate permanent hours and rota templates within QuikPlan.


• Monitor staff hours and performance against Key Performance Indicators (KPIs).


• Manage holiday requests and accurately record staff absences.

Customer Assessments \& Support Planning

• Conduct initial assessments for new customers.


• Develop personalised support plans, risk assessments, and care documentation.


• Ensure care plans remain responsive to customers' changing needs.

Communication \& Care Coordination

• Act as a key point of contact for customers and their families.


• Communicate changes, updates, and cancellations effectively.


• Ensure all relevant information is updated within QuikPlan and PASS systems.


• Escalate concerns appropriately, including safeguarding issues, hospital admissions, and care\-related concerns.

Staff Support \& Management

• Maintain accurate customer information within PASS for care staff access.


• Conduct return\-to\-work interviews and support absence management processes.


• Organise and facilitate team meetings to encourage communication and engagement.


• Foster a positive, supportive, and professional workplace culture.

Training \& Development

• Assist in delivering structured induction training for new Care Support Workers.


• Support ongoing staff development and learning opportunities.


• Participate in employee recognition initiatives, including "Above and Beyond" awards.

Quality, Compliance \& Governance

• Maintain accurate records and documentation in line with company policies and regulatory requirements.


• Support compliance with Infection Prevention and Control (IPC) procedures.


• Conduct audits and participate in supervision sessions and team meetings.


• Ensure high standards of care delivery and service quality.

Business Development \& Recruitment

• Support service growth through brokerage and referral opportunities.


• Assist with recruitment activities, including attracting and onboarding new Care Support Workers.

On\-Call Responsibilities

• Participate in the on\-call rota, providing support to staff and customers outside of normal working hours when required. (additional payment)

About You

To be successful in this role, you will have:

Essential

• NVQ Level 3 in Health \& Social Care (or currently working towards it).


• Previous experience in a care coordination, senior care, or similar role.


• Strong organisational and time\-management skills.


• Excellent communication and interpersonal abilities.


• A compassionate, person\-centred approach to care.


• Strong problem\-solving and conflict\-resolution skills.


• High attention to detail and accuracy.


• Ability to work independently and collaboratively within a team.


• Full UK Driving Licence

Desirable

• Experience using care management and scheduling systems, particularly QuikPlan and PASS.


• Good understanding of CQC standards, safeguarding procedures, and relevant care regulations.


• Experience conducting assessments and developing support plans.

What We Offer

• Competitive salary.


• Ongoing training and professional development.


• Supportive and inclusive working environment.


• Employee recognition and reward programmes.


• Opportunities for career progression.


• The chance to make a genuine difference in the lives of customers and their families.

PLEASE NOTE WE DO NOT OFFER SPONSORSHIP

If you are passionate about delivering exceptional care and want to join a team that values professionalism, compassion, and excellence, we would love to hear from you.

Apply today and help us make a positive impact every day.

Pay: From £26,650\.00 per year

Benefits:

• Free parking


• On\-site parking


• Referral programme

Work Location: In person

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