via Indeed · 18 September 2026 ·1 day ago

Call Centre Sales Manager

Elevata
Hinckley Full-time
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Elevata are recruiting for an Established and Highly Successful Automotive Retailer who have a requirement for a Deputy Call Centre Manager to join their busy contact centre in Leicestershire.

Key Responsibilities

  • Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.

  • Convert a high volume of inbound and outbound enquiries into appointments and direct sales.

  • Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.

  • Monitor, coach, and develop team members through regular one\-to\-one sessions and performance reviews.

  • Manage departmental productivity and staffing to ensure optimum coverage and efficiency.

  • Maintain a professional, friendly, and brand\-aligned environment within the call centre.

  • Provide insights and feedback on customer trends during daily management meetings.

  • Liaise with internal departments to ensure seamless communication and collaboration across the business.

Requirements

Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast\-paced environments and know how to bring out the best in a team? The successful applicant will:

  • Have a proven experience in a Call Centre Management or similar leadership role.

  • Strong track record of driving sales and customer satisfaction.

  • Exceptional leadership, coaching, and motivational skills.

  • Strong organisational and time management abilities.

  • Confident handling performance\-related issues and HR tasks (rotas, holidays, commissions).

  • FCA accreditation (or willingness to obtain).

  • A proactive, professional, and customer\-focused mindset.

Benefits

The role comes with a Company Car

Competitive £45,000 basic salary and performance\-based bonus with a £55k OTE.

If you want to progress your career with a dynamic and forward thinking car sales business, within a supportive and energetic team environment do not miss this opportunity.

Pay: £45,000\.00\-£75,000\.00 per year

Work Location: In person

This listing is from Indeed. View original listing ↗

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