C&B Night Porter

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion,

Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Duties and Responsibilities of the Role:

Event Set\-Up \& Turnaround

• Prepare, set up, and break down conference and banqueting rooms according to event requirements and layouts (e.g., theatre, classroom, cabaret, boardroom, banquet).


• Move, arrange, and store furniture, staging, linen, and equipment safely and efficiently.


• Ensure all meeting and function areas are ready for the following day's events, adhering to the hotel's brand and presentation standards.


• Assist with late\-night or early\-morning event turnovers to ensure seamless transitions between functions.

• Provide assistance to guests or delegates as required during evening or overnight events.


• Maintain a courteous and professional manner at all times, upholding the hotel's reputation for exceptional service.


• Respond promptly to guest and departmental requests throughout the night shift.

• Maintain cleanliness and order in all C\&B areas, including storerooms, corridors, and back\-of\-house event spaces.


• Report any maintenance issues, damages, or safety concerns to the Night Manager/Director of C\&B Operations.


• Ensure all equipment is properly cleaned, stored, and in working condition.

• Follow all hotel health and safety procedures, including safe manual handling and equipment use.


• Ensure all fire exits and walkways are clear of obstruction.


• Adhere to security protocols and assist with emergency procedures when required.

Requirements for the role

• Previous experience in a similar role within a 4\-star or luxury hotel environment is desirable.


• Strong attention to detail with a genuine pride in maintaining high presentation and service standards.


• Reliable, punctual, and able to work independently or as part of a team.


• Flexible and adaptable, with availability to work night shifts, weekends, and public holidays.


• Excellent communication and teamwork skills, with a proactive and positive attitude.


• Professional, well\-presented, and guest\-focused, maintaining composure under pressure.

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