Business Support Officer - Housing

Business Support Officer – Housing Adaptations & Grants Team

Reading (Hybrid Working)

£14.59 PAYE / £18.80 Umbrella per hour

Monday–Friday, 9:00am–5:00pm

12-month contract | Immediate start

Enhanced DBS required

About the Role

We are seeking a highly organised and proactive Business Support Officer to join the Housing Adaptations & Grants Team within a local authority based in Reading. This is an excellent opportunity to contribute to a vital service that supports residents in maintaining safe and accessible homes.

You will play a key role in ensuring the smooth operation of the service by providing technical and administrative support, assisting with customer enquiries, and maintaining accurate records and systems.

Key Responsibilities

• Respond to emails, letters, and telephone enquiries, including triaging and directing requests appropriately


• Input and manage customer requests within the service database


• Provide written responses to customer enquiries using established templates and procedures


• Validate applications and support system housekeeping and data accuracy


• Generate reports for Freedom of Information requests and statistical returns


• Undertake general administrative duties such as scanning, filing, photocopying, and document preparation


• Liaise with external agencies to support housing adaptations and grant processes


• Assist with financial systems and data reporting as required

We’re looking for someone who is:

• Experienced in administrative or business support roles (preferably within public sector or housing services)


• Highly organised with strong attention to detail


• Confident using databases and Microsoft Office systems


• Skilled in handling customer enquiries via phone and written communication


• Able to manage multiple tasks and work to deadlines


• A strong team player with a proactive and flexible approach

• You will report directly to the Housing Adaptations & Grants Team Manager


• Hybrid working arrangement (office attendance required as part of the role)


• Candidates must be able to pass an enhanced DBS check


• Immediate availability is highly desirable

This listing is from reed. View original listing ↗