Business Manager

Vertu Volkswagen Harrogate

We have an exciting opportunity for a Business Manager to join the team here at Vertu Volkswagen Harrogate. Representing Volkswagen means working with one of the most established and trusted automotive brands globally, known for its quality engineering, strong residual values and broad product range \- from the ever\-popular Golf and Polo to the Tiguan and the expanding ID. electric vehicle line\-up. This gives you a compelling product offering to support your success and build customer confidence.

We invest in our colleagues' future and are able to offer an industry leading remuneration package, a company car and a range of fantastic benefits. We are offering a Basic Salary of £35,000 with an OTE of £50,000 plus company benefits.

Located in the affluent and well\-connected town of Harrogate, this site benefits from a strong local customer base, excellent commuter links across North Yorkshire and Leeds, and a well\-established retail presence, making it an attractive and consistent market for automotive sales.

As our Business Manager you will be pivotal in providing support to the sales team. You will be responsible for building and professionally presenting finance and insurance deals to customers following qualification from the sales team. It is important that you understand all aspects of financial and insurance product regulations, ensuring accurate, compliant and transparent information is always provided.

You will be supporting the department in the delivery of the Group's controlled ActiveSales process and driving the performance of the department to achieve agreed targets. This will involve supporting the management of daily activities and direct customer interaction, with first and second facing customer engagement at its heart. You will support sales colleagues in selling a combination of new and/or used vehicles, alongside a range of add\-on products including finance, paint protection, warranty and insurances, whilst consistently delivering the highest levels of customer satisfaction.

It is essential that the successful candidate can demonstrate the ability to work well under pressure, excel at building relationships, possess strong negotiation skills, have excellent communication, and show a proven ability to use their own initiative. You will also be required to hold a full and valid UK Driving Licence.

You also need to have:

• Previous experience in a business or sales management role, ideally within the automotive industry.


• Strong understanding of financial and insurance product regulations.


• Excellent communication skills, both written and verbal.


• Ability to manage customer interactions professionally and efficiently.


• A customer\-centric mindset with a passion for delivering exceptional service.

Compliance \& Values

As a values\-driven business, it is essential that our management team consistently demonstrate behaviours that deliver positive outcomes for our customers. You will be expected to act in good faith at all times, setting the standard within your dealership and operating in a customer\-centric environment where integrity is key.

You will play a key role in driving a culture of responsible business practices, ensuring we deliver the right products and services to meet our customers’ needs, protect them from harm, and encourage long\-term loyalty. Building trust and acting with integrity at all times is fundamental to this role.

To protect our customers and our reputation, successful candidates will be required to undertake a DBS check, along with regular fit and proper person assessments. We will also request references from previous employers as part of our pre\-employment checks.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on\-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service \- plus bank holidays


• Access to our online rewards platform giving you cash back and discounts for multiple retailers


• Preferential Service Rates


• Colleague Purchase Scheme


• Share Incentive Scheme


• Pension


• Enhanced Maternity \& Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. Your role will include us verifying your recent employment, credit history and a criminal record check.

\#LI\-LB1

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