Business Manager

Business Manager

Reports to: Operations Director
Location: Hybrid/London Office
Hours: Full\-time
Salary: £42k \- £45k pa dependent on experience
Contract: Permanent

About Safer Business Network

Safer Business Network (SBN) works in partnership with businesses, police, local authorities and other stakeholders to create safer environments for businesses, employees, customers, and communities.

As the organisation continues to grow, we are looking for an organised, commercially minded, and proactive Business Manager to take the lead on key business support functions, including contract management, credit control, financial administration, and general organisational administration.

Purpose of the Role

The Business Manager will take day\-to\-day ownership of ensuring that SBN's commercial and administrative processes operate efficiently and effectively.

The role will provide oversight of contracts from award through to renewal, ensure invoices and outstanding payments are actively managed, maintain accurate business records and systems, and coordinate a range of day\-to\-day administrative functions.

Working closely with the Head of Partnerships, Operations Director, CEO, and wider management team, the Business Manager will provide the structure, information, and follow\-through needed to support a growing organisation.

Key Responsibilities

Contract Management

• Maintain a central register of all customer, supplier, and partnership contracts.


• Track contract start dates, end dates, values, deliverables, review points, notice periods, and renewal deadlines.


• Ensure signed contracts, variations, and supporting documentation are appropriately recorded and stored.


• Coordinate the administrative process for new contracts, extensions, variations, and renewals.


• Proactively flag upcoming renewal dates, contractual milestones, and actions to relevant managers.


• Support the preparation and issue of contracts, agreements, quotations, and associated documentation.


• Monitor contractual requirements and work with operational leads to ensure key deliverables and reporting requirements are completed.


• Maintain accurate records of contract values and provide regular management information on the contract portfolio.


• Support due diligence, procurement and tender administration where required.


• Liaise with customers, suppliers, and partners regarding routine contractual and administrative matters.

• Take day\-to\-day responsibility for credit control and the collection of outstanding income.


• Maintain an accurate record of invoices issued, payments received and outstanding balances.


• Proactively contact customers regarding overdue invoices and follow agreed escalation procedures.


• Develop positive relationships with customer finance and accounts payable teams to resolve payment queries quickly.


• Coordinate invoicing information with relevant managers and the organisation's finance/accounting support.


• Ensure purchase orders and other customer requirements are obtained before invoices are raised where necessary.


• Monitor aged debt and provide regular credit\-control reports to the Operations Director and senior management team.


• Identify recurring payment issues and recommend improvements to processes.


• Support routine financial administration including purchase invoices, expenses, supplier records and reconciliation information as required.


• Assist with annual budgeting and financial information gathering where appropriate.

• Develop and maintain effective administrative systems, processes and records across the organisation.


• Act as a central point of coordination for general business administration.


• Maintain corporate records, key documents, policies, agreements, and registers.


• Support supplier and procurement administration, including maintaining supplier records and coordinating renewals.


• Coordinate insurance, subscriptions, licences, and other recurring organisational requirements.


• Support HR administration including maintaining employee records, coordinating documentation, and assisting with recruitment and onboarding administration.


• Support payroll and pension administration by ensuring accurate information is provided to relevant external providers.


• Coordinate office, equipment, and general operational requirements where needed.


• Assist with the preparation of reports, management information, Board papers, and other business documentation.


• Organise meetings, maintain action logs, and follow up agreed actions where required.

• Review existing administrative and commercial processes and identify opportunities to make them simpler, more consistent, and more efficient.


• Develop templates, trackers, dashboards, and standard operating procedures where appropriate.


• Ensure information is accurately recorded within relevant organisational systems.


• Help introduce automation and technology that reduces unnecessary manual administration.


• Promote consistent ways of working across the organisation.


• Maintain appropriate confidentiality and ensure business records are handled in accordance with data protection and organisational requirements.

• Produce concise monthly reporting covering areas such as:


• contract status and upcoming renewals;


• contract values and changes;


• invoices raised;


• outstanding and aged debt;


• key administrative actions and deadlines; and


• emerging risks or issues requiring management attention.


• Provide accurate information to support budgeting, forecasting, and organisational planning.


• Ensure senior managers have early visibility of issues rather than discovering them when they become urgent.

Essential

The successful candidate will have:

• Strong organisational skills and exceptional attention to detail.


• Experience in business administration, office management, commercial administration or a similar role.


• Experience of managing contracts, agreements, or commercial documentation.


• Experience of invoicing, credit control, or financial administration.


• Confidence communicating professionally with customers, suppliers, and external stakeholders.


• Strong written and verbal communication skills.


• Good numerical skills and confidence working with financial information.


• Strong IT skills, particularly Microsoft Office, including Excel, Word, and Outlook.


• The ability to manage multiple deadlines and priorities independently.


• A proactive approach, with the ability to identify what needs to be done and see tasks through to completion.


• Sound judgement when handling confidential or commercially sensitive information.


• A practical, solutions\-focused approach to problems.

It would be advantageous to have:

• Experience working within a small or growing organisation.


• Experience supporting public\-sector contracts, local authorities, BIDs, or other partnership arrangements.


• Experience of procurement or tender administration.


• Experience using accounting, CRM, or contract\-management systems.


• Experience of HR, payroll, or pension administration.


• Experience developing business processes, procedures, and management reporting.

We are looking for someone who is:

Organised – able to bring structure to multiple activities, deadlines, and information sources.

Commercially aware – understands the importance of contracts, cash flow, customer relationships, and good financial controls.

Proactive – spots upcoming issues and takes action before they become problems.

Persistent – comfortable following up outstanding information, actions and payments professionally and consistently.

Accurate – takes pride in getting the detail right and maintaining reliable records.

Collaborative – builds effective working relationships across the organisation and with external partners.

Adaptable – comfortable working in a growing organisation where priorities can change and responsibilities may evolve.

Solutions\-focused – looks for better ways of working rather than simply administering existing processes.

Measures of Success

Success in the role will include:

• Contracts and key commercial documentation are centrally recorded and up to date.


• Contract renewals and notice periods are identified well in advance.


• Outstanding debt is actively managed and aged debt is reduced.


• Invoicing and payment queries are resolved promptly.


• Senior management has clear visibility of contracts, income and upcoming business deadlines.


• Administrative processes are documented, consistent, and efficient.


• Business records are accurate, accessible, and appropriately maintained.


• Managers spend less time chasing routine administrative and commercial matters.


• Risks, deadlines, and outstanding actions are identified and escalated early.

This is an opportunity to take ownership of an important function within a growing organisation. The role will suit someone who enjoys creating order, improving processes, and making things happen.

As Safer Business Network continues to develop, there will be scope for the role to grow and for the successful candidate to take on broader business management responsibilities.

Pay: £42,000\.00\-£45,000\.00 per year

Work Location: Hybrid remote in London W1W 8RG

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