Business Development Manager (Post Office + Banking Hub)
Job Description:
We are a well\-established institution seeking an experienced and highly capable Business Development Manager (Post Office \+ Banking Hub) to join our team in Cowdenbeath, Burntisland and Motherwell. This is a demanding role suited for professionals with a strong background in banking or post office operations, capable of handling high\-pressure environments, complex transactions, and managerial responsibilities.
As a Business Development Manager , you will play a crucial role in the efficient day\-to\-day operations of our Post Office and Banking Hub, ensuring exceptional service delivery while maintaining compliance with financial regulations and operational protocols. You will oversee customer interactions, manage financial transactions, and take responsibility for ensuring high service standards, operational efficiency, and security within the hub.
This position requires proven experience in banking, financial services, or post office operations. Candidates without prior banking or post office experience will not be considered.
Key Responsibilities:
- Develop and implement a business development strategy to increase customer footfall, engagement and revenue across Post Office and Banking Hub services.
- Develop relationships with local businesses, SME’s, Community groups and other relevant organisations to create awareness events.
- Identify and pursue new commercial opportunities, partnerships and referral channels.
- Manage and oversee daily Post Office and Banking Hub operations, ensuring strict compliance with financial policies and security protocols.
- Assist and supervise customers with banking transactions, including deposits, withdrawals, transfers, and cheque processing.
- Monitor cash flow and reconciliation, ensuring accurate cash handling and compliance with anti\-fraud measures.
- Lead customer service excellence, handling complex queries, resolving disputes, and ensuring a seamless customer experience.
- Ensure compliance with financial regulations and organisational policies to mitigate risks.
- Coordinate and liaise with Management, financial institutions, and auditors to maintain operational efficiency.
- Train and guide junior staff ensuring they adhere to service standards and regulatory requirements.
- Identify operational inefficiencies and implement solutions to improve hub performance.
- Handle and report incidents, including security breaches, suspicious transactions, or operational disruptions.
- Maintain high levels of confidentiality and integrity when handling customer information.
✅ Mandatory: Previous experience in banking, post office operations, or a similar background.
✅ Exceptional cash\-handling skills with a track record of accuracy in financial transactions and experience in handling and balancing of large amounts of cash.
✅ Previous experience in ATM Management, TCR and counting machines operations.
✅ Strong leadership and analytical abilities to oversee hub operations, problem detection, solution\-based approach and data collection.
✅ Advanced customer service and problem\-solving skills, capable of handling difficult queries and complex banking processes.
✅ Knowledge of financial regulations and compliance standards.
✅ High attention to detail and ability to work under pressure in a fast\-paced, high\-transaction environment.
✅ Proficiency in banking software and digital transaction systems.
✅ Flexibility to adapt to changing business needs, including working extended hours when required.
What We Offer:
- Competitive salary based on experience.
- A challenging yet rewarding role within a well\-established financial institution.
- Opportunity for career progression and professional development.
- A dynamic and fast\-paced work environment.
Pay: £38,000\.00\-£40,000\.00 per year
Work Location: In person
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