Business Development Manager
Business Development Manager UK \| Full\-time \| Casino
Responsibilities;
\- Build and maintain personalised relationships with high\-value new and existing customers.
\-Act as a visible presence on the gaming floor, engaging customers, anticipating needs and resolving issues.
\-Drive customer acquisition, retention and engagement initiatives in collaboration with senior management and marketing teams.
\-Lead and support the Business Development team, where applicable, setting standards and priorities.
\-Manage high\-value customer feedback and complaints, ensuring professional and timely resolution.
\-Support and oversee loyalty programme activity, including accurate player re\-tiering.
\-Maintain accurate customer records and ensure full data compliance.
\-Plan and deliver exclusive high\-value customer events and social engagement activities.
\-Work collaboratively across departments to maximise customer engagement.
\-Ensure all customer engagement activities comply with Safer Gambling, AML, HVC and UKGC requirements.
About You
\-Previous experience in a customer\-facing role with a strong focus on exceptional service.
\-Proven ability to build and maintain positive relationships with customers from diverse backgrounds.
\-Experience in customer relations, business development or a similar role is advantageous.
\-Strong organisational and prioritisation skills, with the ability to manage multiple responsibilities.
\-Excellent communication and interpersonal skills.
\-Must hold, or be able to meet the requirements to obtain, a Personal Management Licence (PML).
\-Must have the right to work in the UK.
Pay: £25,420\.00\-£50,000\.00 per year
Work Location: In person
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