Business Analyst
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Job Req Number: 116264
Time Type: Full Time
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Business Analyst – Customs (UK \& Ireland)
Location: London Heathrow
Mon\- Fri 37\.5 hours per week
We’re looking for a Business Analyst / Continuous Improvement Specialist to support our UK \& Ireland Customs function. This is a great opportunity for someone who enjoys working with data, systems, and operational processes—and wants to grow within a specialist logistics environment.
This is not a traditional customs brokerage role. Instead, you’ll focus on enhancing the systems, reporting, and workflows that enable our customs teams to operate efficiently and make data\-driven decisions.
What will you be doing?
- Maintain and enhance Power BI dashboards and operational reporting
- Monitor and troubleshoot reporting outputs, ensuring accuracy and reliability
- Support users with data, dashboards, and system queries
- Act as a key contact for customs systems and tools, supporting issue resolution and testing changes
- Analyse operational data to identify trends, inefficiencies, and improvement opportunities
- Collaborate with customs teams to translate operational needs into practical system and reporting solutions
- Contribute to continuous improvement initiatives across reporting, workflows, and data quality
- Supporting customs operations across UK (75%) and Ireland (25%), with potential exposure to wider European markets
- Working closely with operations, management, IT, and finance stakeholders
Essential
- Previous experience in a Business Analyst or similar role
- Strong analytical mindset and attention to detail
- Good working knowledge of Excel and Power BI
- Comfortable working with data, KPIs, and operational processes
- Effective problem\-solving and communication skills
- Curious, proactive, and confident challenging existing ways of working
- No requirement for deep customs declaration knowledge—training and exposure provided
- Exposure to logistics, freight forwarding, or customs operations
- Experience in reporting, process improvement, or systems support
- Knowledge of SQL, Power Automate, Python, or system integrations
- Interest in Lean / continuous improvement methodologies
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra\-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right\-to\-work checks and certain sites require 5\-years’ worth of referencing and criminal record checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world\-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward\-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com
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