Business Analyst & Client Services Consultant

About Us

We are a London\-based multifamily office providing strategic advisory, lifestyle management, operational coordination, and bespoke client services to high\-net\-worth individuals and international families. We are seeking a highly organised and analytical Business Analyst \& Client Services Consultant to support client operations, service optimisation, project management, and stakeholder coordination.

Key Responsibilities

• Analyse client requirements and develop tailored service strategies to improve operational efficiency and client outcomes.


• Review and evaluate existing processes, identifying opportunities for improvement and implementing enhanced workflows.


• Conduct research and analysis of travel, lifestyle, hospitality, and service markets to support client decision\-making.


• Develop and maintain detailed project plans, service frameworks, reports, and operational documentation.


• Coordinate complex international projects involving multiple stakeholders, suppliers, and service providers.


• Monitor project performance, budgets, timelines, and service delivery standards, providing recommendations for continuous improvement.


• Prepare business reports, presentations, client proposals, and strategic recommendations for senior management and clients.


• Analyse service trends, supplier performance, and operational data to identify risks and opportunities.


• Support the implementation of business processes, systems, and technology solutions to improve efficiency.


• Manage relationships with external partners, suppliers, travel providers, hospitality operators, and professional advisers.


• Ensure compliance with internal policies, client requirements, and relevant regulatory standards.


• Provide high\-level client support and consultancy on lifestyle, travel, relocation, and operational matters.

• Bachelor's degree or equivalent professional experience in Business Management, Business Analysis, Hospitality Management, International Business, or a related field.


• Minimum two years' experience in business analysis, management consulting, project management, client services, operations management, hospitality management, or a related professional environment.


• Strong analytical and problem\-solving skills with the ability to evaluate business processes and recommend improvements.


• Experience preparing reports, presentations, operational documentation, and business recommendations.


• Excellent organisational and project management skills.


• Strong stakeholder management and communication skills.


• Ability to manage multiple projects simultaneously within a fast\-paced environment.


• Advanced proficiency in Microsoft Office Suite, Google Workspace, and business reporting tools.


• Fluency in Russian and English to support communication with an international client base.


• Experience with CRM systems, project management platforms, or business intelligence tools.


• Knowledge of international travel, lifestyle management, and global service provider networks.

Pay: £35,000\.00\-£45,000\.00 per year

Benefits:

• Work from home

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