Business Account Manager

We’re looking for a proactive and customer\-focused Business Account Manager to join our growing team. This is a fast\-paced, varied role where you’ll be responsible for all existing customer sales activities, managing customer relationships and keeping internal teams aligned to deliver an outstanding customer experience.

Acting as a key point of contact from initial enquiry through to proposal and ongoing account support, you’ll work closely with sales, finance, operations, and our suppliers to ensure opportunities and customer needs are progressed efficiently and always ready to go the extra mile.

No two weeks are the same — from supporting new business opportunities with the Business Development Manager to coordinating customer account reviews and pipeline reporting, you’ll play a central role in driving growth and customer service across the business.

We’re looking for someone highly organised, proactive, confident managing multiple priorities in a busy environment and with a high focus on customer service. Strong communication skills and the ability to build relationships across teams and with customers are essential.

What You’ll Do

• Manage day\-to\-day internal sales activity for our existing customer base


• Work with internal sales teams and external partners to provide a seamless, first\-class experience for new and existing customers


• Schedule, plan, and manage quarterly business reviews for customers


• Prepare quotations, proposals, and presentations


• Update and maintain the CRM


• Handle administrative duties: answering sales calls, scheduling meetings, maintaining the sales calendar, and producing reports and spreadsheets


• Provide accurate sales data, including tracking pipeline movement, opportunity stages, and customer activity


• Collaborate with internal teams to ensure smooth daily business activity. This will include working closely with our Business Development Manager and Operations Manager.


• Deliver exceptional customer service with regular communication and touchpoints

• A self\-motivated individual who can work independently while collaborating effectively with internal teams, with a strong focus on customer service and sales


• Strong communication and relationship\-building skills, both verbal and written, with a proactive and resilient mindset


• Excellent time management and organisational skills


• Strong problem\-solving and commercial thinking, with the ability to understand customer challenges and position solutions effectively


• The ability to work towards targets, manage deadlines, and maintain momentum within the sales pipeline


• A professional approach with a commitment to honesty, transparency, and delivering a customer\-first experience


• Strong communication skills — both verbal and written


• Exceptional attention to detail


• A resilient, positive mindset capable of working with a wide range of personalities

• Driven to providing outstanding customer service and always going the extra mile


• Close attention to detail and customer focus


• Strong and open mindset


• Strong analytical and problem\-solving abilities


• Excellent organisation and time management


• Clear communication and writing skills


• Full UK Driving Licence


• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams)


• Experience using CRMs to manage leads, opportunities, and quotes

• IT \& Telecoms background or understanding of the technologies


• Experience using HubSpot (and Halo PSA)

• Competitive starting salary of £32,500 (rising to £33,000 after 6\-month probation period)


• Incentive \& commission scheme (TBC with the successful applicant)


• 25 days’ holiday plus bank holidays


• Your birthday off each year


• Finance workshops and access to financial advice


• Competitive pension scheme (Aviva, managed independently)


• Rewards gateway and employee assistance programme


• Performance\-based reviews


• Volunteer day with local charity


• Employee of the Month, Employee of the Year, and prize incentives


• Access to training, development, and career progression


• A supportive, values\-driven team where your voice matters


• Flexible working options (post\-initial period)


• The opportunity to build long\-term customer relationships based on trust and transparency

At Red Rock, we believe business is built on trust, honesty, and clear communication. We don’t just deliver services — we support our customers throughout their entire journey. Our values are simple: keep things clear, be transparent, and always act with integrity.

Importantly, Red Rock is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences. We’re interested in what you can bring to the role, not where you come from, and we’re committed to creating an inclusive and supportive working environment for everyone.

You don't need to meet every requirement listed to apply. If you feel you could be a good fit for the role and our values, we'd love to hear from you.

Pay: £32,500\.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Health \& wellbeing programme


• Sick pay

This listing is from indeed. View original listing ↗