Bridgnorth Store Manager

*Who are we?*

For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and

more fun with those we love. We are Made for Life.

*Our mission statement:*

Crafting clothes for life’s everyday adventures. Today, tomorrow and always.

*Our Product formula:*

Considered style. Trusted Quality. B Corp certified.

We are proud to have featured in the Sunday Times top 10 Best Places to Work 2026\.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality

within our workforce to ignite an inclusive foundation for us all to build from and truly connect

with our customers, colleagues, and communities alike. You play a key part in creating an

environment free from prejudice, racism, sexism, harassment, bullying and any other form of

marginalisation in our workplaces.

Role Summary

As Store Manager, you will lead your team to deliver exceptional customer experiences, drive

profitable growth, and uphold operational excellence. You will be responsible for implementing

the retail plan, ensuring omnichannel service standards are met, and that your team is

supported, developed, and empowered. You will play a key role in driving business growth,

maintaining compliance, and protecting the integrity of the store, team, and brand.

Role Responsibilities

• Lead by example, consistently demonstrating professionalism, Brand\-aligned behaviour,

and a positive attitude.

• Ensure the store consistently delivers an exceptional customer experience that reflects

brand values.

• Lead, coach and inspire the entire store team, including Assistant Manager, Team Leads

and crew. Fostering a culture of growth, accountability and teamwork.

• Drive a high performance culture, setting clear expectations and delivering regular

feedback.

• Own the stores performance, ensuring targets are met across sales, service and

operational KPI’s \& compliance.

• Manage recruitment, succession planning and team development to build a strong talent

pipeline.

• Implement retail plans and visual merchandising standards.


• Oversee stock management, ensuring stocktakes, stock checks and adjustments are

kept inline with company standards.

• Champion diversity, inclusion and wellbeing across the store team.


• Represent the brands values through behaviour, communication and presentation.


• To abide by all FatFace policies, procedures and brand values

Store Manager

Job Description

Sensitivity: General

Skills and Experience

• Proven experience in retail management with commercial success.


• Strong leadership and team development skills.


• Excellent communication and organisational abilities.


• Passion for customer experience and service.


• Ability to make data\-driven decisions and spot growth opportunities.


• Experience in visual merchandising and stock management.


• Resilience and adaptability in a fast\-paced environment.

Competencies

Role Competencies:

• Leadership and people development.


• Commercial acumen and strategic thinking.


• Customer focus and service excellence.


• Communication and influence.


• Operational excellence and compliance.


• Multichannel awareness and execution.

Core Competencies:

• Collaboration: Builds positive relationships and works inclusively with others to achieve

shared goals.

• Communication: Communicates clearly, openly and respectfully, ensuring others feel

informed, listened to and valued.

• Customer Focus: Puts customer needs at the heart of decisions and actions to deliver

exceptional experiences.

• Accountability: Takes ownership for actions, commitments and results, delivering on

promises and learning from mistakes.

• Adaptability: Responds positively to change and challenges, approaching new ideas,

experiences and opportunities with a curious and open mindset.

• Problem Solving: Uses sound judgement, initiative, curiosity, creativity and available

digital tools to find practical solutions and improve outcomes.

• Living Our Values: Consistently demonstrates FatFace brand values and follows

company policies, procedures and ways of working.

• Purpose and Impact: Supports FatFace's social and environmental commitments by

championing opportunities within their role to make a positive impact through everyday

behaviours, actions and decisions.

Line Manager Competencies:

• Commercial Acumen: Uses brand understanding and commercial insight to make

informed decisions that support performance and growth.

• Financial and Resource Management: Manages budgets, forecasts and resources

responsibly, balancing commercial performance with effective cost control and

planning.

Store Manager

Job Description

Sensitivity: General

• Performance Management: Sets clear expectations, addresses challenges

constructively and supports high performance to help individuals and teams succeed.

• Team Development: Builds the capability, confidence and engagement of team members

through coaching, feedback and development.

• Empowerment: Creates an environment where people are trusted, empowered and

accountable to take ownership and make decisions.
Collaboration and Deliverables:

Collaboration External Agency or Consultant

• External Supplier


• NEXT Business Partners


• FatFace Directors


• Store Teams


• Internal Product Teams (Design, Buying, Merchandising)


• Internal Support Teams (Finance, IT, Retail Operations, People, Compliance, Property)


• Internal Creative Teams (Marketing, Creative, Studio)


• Industry Networking

Deliverables Department Spend vs Budget

• Team Performance and Development


• Compliance and Governance Requirements


• Commercial Reporting


• Project Delivery


• Timelines and Deadlines


• Resource Planning

FatFace Benefits:

Financial \& Protection Benefits

• Sick pay allowances


• Critical Illness Income protection/ Death in service (for salaried colleagues)


• Pension scheme – with net deduction and salary sacrifice options


• Dental insurance (colleague funded)

Discounts \& Perks

• 60% off FatFace products


• 25% discount at Next stores (across full price products)


• Discounted gym membership


• Cycle to Work scheme (for salaried colleagues)


• EV vehicle scheme (for salaried colleagues)


• Perkbox – our online platform offering:

o Day\-one access

o Exclusive brand discounts

o Wellbeing content

o Home workouts and more

Store Manager

Job Description

Sensitivity: General

We are committed to building a diverse and inclusive team. If you’re excited about this role but

your experience doesn’t align perfectly, we encourage you to apply — you might be just the right

fit.

Health \& Wellbeing

• Specsavers eye care scheme

o Eye tests and contributions to glasses

• Free period products


• EAP support 24/7 via UNUM, Retail Trust, and Fashion \& Textiles Support

Learning \& Development

• THRIVE – our learning management system:

o Day\-one access

o 1,000s of learning resources

Time Off \& Leave

• 25 days holiday plus bank holidays


• Sabbatical leave (in line with service)


• Enhanced family\-friendly policies – including enhanced maternity leave


• Flexible Working Opportunities – flexible working requests can be made from day one of

employment and are considered on an individual basis.

Additional Perks

• Refer a Friend scheme

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