Bookings Advisor
About the Role
Are you ready to elevate your career as a Bookings Advisor with the Dick Lovett Group?
If you thrive in a fast paced, customer centric environment and enjoy being part of a high performing support team, this could be the perfect next step in your professional journey.
At the Dick Lovett Group, delivering exceptional service is more than just a priority, it is the foundation that our reputation and standards are built upon. We are seeking a motivated, service driven individual who is committed to delivering excellent customer service while building relationships in our luxury brand team.
Job Opportunity
As a Bookings Advisor, you will be the first point of contact for customers arranging service, repair and MOT appointments. Handling enquiries via telephone and email, you will deliver a professional and efficient booking experience while ensuring outstanding levels of customer service.
Working as part of a busy team, you will coordinate workshop bookings, provide customers with accurate information, and build positive relationships through every interaction. You will be organised, customer\-focused, and able to manage multiple priorities in a fast\-paced environment, helping to support the smooth operation of our Aftersales department.
Company Benefits
- Bonus scheme
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym \& high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Essential Skills
- Previous experience in a customer service, bookings or contact centre role.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a fast\-paced environment.
- Customer\-focused with a professional and positive approach.
- Confident using computer systems and managing multiple tasks.
- Experience within the automotive industry is desirable but not essential.
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