Booking Officer - Orthopaedic Assessment Service
The closing date is 18th Oct 2026
Job summary
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Working as a member of the small Orthopaedic Assessment Service Booking Team, you will be responsible for providing a booking service to the Orthopaedic Assessment Service in accordance with Trust policies and to ensure services are sensitive to patients' needs.
You will be the first point of contact for patients, relatives and carer's accessing the Orthopaedic Assessment Service (usually by phone) and will involve entering patient details on to IT systems and booking appointments.
Full\-time. Part\-time and job share also considered.
Main duties, tasks \& skills required
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First point of contact for patients wishing to access the Orthopaedic Assessment Service.
Receive telephone calls or emails from patients, carers and relatives with regards to booking their appointment within the Orthopaedic Assessment Service.
Book appointments for patients using the eReferrals and Rio systems, ensuring that any referrals have been triaged and book the appointments using the advice and guidance provided by the clinicians.
Update patient information as necessary.
Deal with queries received from patients, relatives, GP practices, clinicians and medical secretaries.
About us
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At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long\-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away \- and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all \- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
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Please see attached Job Description \& Person Specification for further details of duties and responsibilities.
Person specification
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Qualifications
Essential
IT Literate
Clait/ECDL or equivalent experience
Desirable
Business and Administration NVQ 2 or equivalent level of knowledge
Experience
Essential
Customer Service/Care experience
Previous administration experience
Experience of telephone communication
Additional Criteria
Essential
Ability to work on own initiative
Excellent communication skills
Good telephone manner
Good organisational skills
Evidence of a good standard of literacy/English language skills
Team Player
Desirable
Experience and knowledge of hospital procedures and computer systems, such as RIO \& Maxims
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Janine Cope
janine.cope@somersetft.nhs.uk
01823213951
Pay scheme
Agenda for Change
Band
Band 2
Salary
£25272\.00 to £25272\.00 Yearly
Contract
Permanent
Working pattern
Part\-Time, Full\-Time, Jobshare
Reference number
184\-OL\-BL\-5925
Job locations
Bridgwater Community Hospital
Bower Lane
Bridgwater
Somerset
TA6 4GU
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