Benefits Assessor
Job Introduction Job Opportunity: Benefits Assessor x 4
Terms: Full Time, permanent
Location: Benefit Services
Salary: Grade 6, SCP 12\-17 (pay award pending)
Do you have a passion for helping people and delivering high\-quality public services?
We are looking for motivated and detail\-focused Benefit Assessors to join our team (experience within a benefits environment preferable, but not essential)
You will be responsible for processing Housing Benefit, Council Tax Reduction, and Discretionary Award applications accurately and efficiently, ensuring fair outcomes for residents while safeguarding public funds.
About the Role
As a Benefit Assessor, you will play a vital role in supporting financially vulnerable residents. You’ll interpret and apply complex benefit legislation to determine accurate awards, identify and prevent fraud and error, and ensure that public resources are used effectively to help those most in need.
Key Responsibilities
- Accurately assess and process Housing Benefit, Council Tax Reduction, and Discretionary Award claims in line with legislation, guidance, and local policy.
- Provide excellent customer service by explaining complex information clearly and compassionately to residents.
- Analyse financial and personal information to make informed and evidence\-based decisions.
- Manage a varied caseload effectively, maintaining high levels of accuracy while working to deadlines.
- Contribute to continuous service improvement and uphold high standards of integrity and professionalism.
- Work both independently and collaboratively as part of a supportive and high\-performing team.
- Proven experience in assessing Housing Benefit, Council Tax Reduction, and Discretionary Awards, with a strong understanding of relevant legislation and policy.
- Demonstrated ability to deliver accurate and efficient assessments under pressure.
- Strong communication skills — able to explain complex information clearly, both verbally and in writing.
- Excellent organisational skills with the ability to prioritise tasks and manage workload effectively.
- Commitment to providing outstanding customer service and supporting continuous improvement.
- Experience using NEC Revenues and Benefits, NEC Document Management System, and Microsoft Office applications.
Apply today and help us support residents when they need it most.
Workplace Attendance: Working in the office 3\+ days a week (pro\-rata) or Onsite full time
So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy\-disclaimer\-statement/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
\#LI\-DMBC2019
This listing is from indeed. View original listing ↗