Bar team leader - Internal only / 530 - The County Hotel, Ashford
The ideal applicant
We're looking for fun, enthusiastic and passionate people to step up into a team\-leader role in our hard\-working pub teams.
All team leaders are promoted from within, so you'll already understand how our pubs operate and what great service looks like. This is the next step in your career, giving you the opportunity to take on more responsibility, support your colleagues and help the management team to run smooth, successful shifts.
You don't need previous supervisory experience, just a positive attitude, a willingness to learn and the ability to stay calm under pressure. Through our award\-winning training and team leader development programme, we'll teach you everything you need to know.
If you're reliable, friendly, love working as part of a team and are ready to lead by example, this role could be the perfect next step for you.
What's in it for you?
- competitive rate of pay
- a complimentary meal and a drink, when working
- 20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working
- £1 extra per hour, for hours worked during midnight\-5\.59am
- bonus scheme \- earn up to 19% of your pay
- availability of guaranteed\-hours contracts and variable\-hours contracts
- paid holiday
- free shares (after a qualifying period)
- loyalty reward scheme
At a glance, your role is to support the management team, working as part of the team to ensure that food and drinks are served to the correct specification, that the pub operates safely and efficiently and that high standards of cleanliness and customer service are consistently maintained.
Our pubs open early and close late, so we offer great flexibility with shift patterns, including mornings, evenings, weekends and late finishes.
Duties include:
- overseeing and guiding the front\-of\-house operation, leading by example, demonstrating how to complete tasks, motivating and coaching associates to:
o deliver food to customers, ensuring that check\-backs are completed and clearing plates within the required timeframe
o provide friendly customer interactions, saying "hello", thanking customers and building rapport
o be knowledgeable about promotions, events and new products
o maintain the clean\-as\-you\-go standards, including clearing tables, wiping surfaces and carrying out toilet checks
- working in all areas, including glass\-washing, restocking fridges, floor\- and beer garden\-clearing and other duties, as needed
- assisting with opening and closing duties, ensuring that the pub is prepared for service and closed down correctly
- supporting the training, mentoring and motivation of associates during shifts
- helping to maintain compliance with company policies, health and safety standards and operational procedures
If you're looking to progress, we can support your development with:
- structured on\-the\-job training.
- apprenticeships and management academies.
- cross\-training into other areas (kitchen, hotel).
- opportunities to move into shift\-leader and/or pub\-manager roles.
When you're at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we'll ensure that you have the skills and knowledge you need for a great career with us.
This role is not suitable for under\-18s because of lone working.
HOURS PER WEEK:
18
MONDAY HOURS:
Flexible
Flexible
TUESDAY HOURS:
Flexible
Flexible
WEDNESDAY HOURS:
Flexible
Flexible
THURSDAY HOURS:
Flexible
Flexible
FRIDAY HOURS:
Flexible
Flexible
SATURDAY HOURS:
Flexible
Flexible
SUNDAY HOURS:
Flexible
Flexible
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