Bar and Duty Supervisor

*JOB DESCRIPTION*

As part of the Events team, the Bar \& Duty Supervisor will be the lead contact during events, ensuring a high standard of customer care and safe operation of all activities. The Supervisor will ensure the smooth running and delivery of events.

*RESPONSIBILITIES*

Duty Supervision

· Deliver an excellent customer experience for all visitors to Newbridge Memo

· Deliver events as per event plans including bar, ticketing and front of house tasks

· Work with colleagues across departments to deliver events to the required standard

· Actively ensure all Newbridge Memo spaces are presented to a high standard

· Setup and reset spaces to a consistent standard

· Cash up daily takings and investigate any discrepancies

· Ensure Team are deployed and working effectively across the events

· Provide a clear briefing to the event team

· Ensure a full range of products is offered at the Bar and that these are attractively displayed, notifying the Events \& Operations Manager of any shortages

· Be knowledgeable about and promote Newbridge Memo’s programmes

· Collect audience feedback and monitoring data as required to aid reporting. Encourage visitor feedback by directing customers to the available feedback channels.

Health and Safety

· Be responsible for accurately conducting emergency and evacuation procedures when on duty.

· Be continually vigilant and uphold Newbridge Memo’s health, safety and security procedures to ensure the safety of cash, stock, assets, visitors and staff at all times.

· Take action to rectify or mitigate any health and safety concerns.

· Ensure compliance with the venue’s Premises License

· Ensure that activities operate within their agreed risk assessment.

· Ensure consistent and accurate reporting of incidents, accidents, and maintenance issues.

· Follow opening and closing procedures to open and lock up securely.

Other duties

· Attend team meetings as required.

· Undertake any other duties commensurate with the status of the role and in keeping with its overall purpose.

*This job description is a guide to the nature of the work required of this position. It is neither wholly comprehensive nor restrictive.*

*IDEAL CANDIDATE*

Essential

· Previous supervisory or events experience

· A calm, enthusiastic and friendly team player

· Ability to make quick, informed operational decisions and ability to prioritise.

· Excellent customer service skills

· Cash handling and cash recording/reporting experience

· Staff/volunteer management

Desirable

• Welsh Language Skills

· Food Safety training

· Personal License

· Fire Marshall Training

· Stock taking

· Experience and interest in theatre, community, and events

· Other related training/ qualifications

Why Work for the Memo?

· 32 days leave per year including Bank Holidays (pro\-rata Part\-time staff)

· Opportunities for Complimentary Tickets for staff

· We’re very supportive of our staff achieving a happy work\-life balance with flexible working where possible

· Internal and external training opportunities

· Friendly and supportive team environment

Pay: £13\.45 per hour

Benefits:

• Company events


• Employee discount


• Free parking


• Health \& wellbeing programme

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