Banqueting Assistant Manager

At the Royal Marine Hotel, we are seeking a proactive and experienced Assistant Conference \& Banqueting Manager to support the planning and execution of events and contribute to the continued success of our Conference \& Banqueting operations.

Key Responsibilities

• Support the Conference \& Banqueting Manager in the day\-to\-day operation of the department


• Oversee the setup, service delivery and breakdown of conference rooms and event spaces in line with hotel standards and client requirements


• Supervise and lead the Conference \& Banqueting team during events, ensuring efficient and professional service at all times


• Act as a point of contact for clients during events, responding to requests promptly and ensuring expectations are met


• Ensure all function sheets and event details are accurately followed and communicated across departments


• Liaise closely with the Events Office, Kitchen, Bar and other hotel departments to ensure smooth event delivery


• Monitor service standards and address any issues in a timely and professional manner


• Maintain high standards of cleanliness, presentation and organisation across all event areas


• Ensure compliance with all health \& safety, food safety and company policies and procedures


• Support recruitment, training and development of team members within the department


• Assist with staff scheduling and resource planning based on business needs


• Handle any guest feedback or complaints in a calm and professional manner, escalating where necessary

• Previous experience in a Conference \& Banqueting supervisory or assistant management role within a hotel or similar environment


• Strong leadership skills with the ability to motivate and develop a team


• Excellent organisational and time management skills, with the ability to manage multiple events simultaneously


• Strong communication and interpersonal skills, with a high level of spoken and written English


• A professional, calm and solution\-focused approach to problem\-solving


• High attention to detail and commitment to delivering high\-quality service


• Good knowledge of health \& safety and food safety standards


• Ability to work flexible hours, including early mornings, evenings, late nights and weekends


• Physical ability to assist with event setup when required

• Staff discounts on accommodation in sister properties


• Complimentary Health Club and pool membership


• Discounted spa treatments and products


• Complimentary golf in Druids Heath


• Bike to Work Scheme


• Free parking


• Meals on duty and healthy snacks


• Employee recognition programmes (Employee of the Month, Quarter, and Year)


• Employee referral bonus

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