Hotel Duty Manager

The Royal Marine Hotel is currently seeking an experienced and motivated Hotel Duty Manager to join our management team.

Reporting directly to the Hotel Manager, the Duty Manager will play a key role in overseeing the day\-to\-day running of the hotel, supporting Heads of Department and ensuring the highest standards of service across all areas.

We are looking for a confident, hands\-on individual with strong interpersonal skills, drive and ambition. The ideal candidate will be highly organised, detail\-oriented and capable of making decisions and thinking on their feet in a fast\-paced environment.

A solid understanding of hotel operations is essential, especially in food and beverage, along with the ability to work on your own initiative and as part of a wider team.

Key Responsibilities

• Oversee the daily operations of the hotel


• Ensure all service and quality standards are consistently met


• Anticipate guest needs and proactively manage expectations


• Support all departments in delivering exceptional guest experiences


• Maintain a strong working knowledge of all hotel departments


• Assist Heads of Department in managing and supervising teams


• Handle guest queries and issues efficiently, ensuring they are resolved to a high standard


• Ensure full compliance with Health \& Safety legislation and hotel policies

• Strong experience in Front Office and Food \& Beverage operations


• Experience with Hotsoft or similar hospitality systems


• Knowledge of cash handling and basic accounting procedures


• Flexibility to work a range of shifts, including evenings, early mornings and weekends


• Hospitality or management qualification (desirable)


• Excellent verbal and written communication skills


• Strong commercial awareness

• Have excellent organisational and interpersonal skills


• Thrive in a fast\-paced, busy environment


• Be hands\-on, proactive and solutions\-focused


• Demonstrate strong leadership and team motivation skills


• Show a genuine passion for hospitality


• Have a professional, approachable manner with guests and colleagues


• Be confident in upselling across all areas of the hotel


• Be committed to delivering exceptional customer service

• Competitive Management Salary and benefits.


• Full gym \& pool membership to Pier Health Club at the Royal Marine Hotel


• Staff Discounts in our Sister Properties


• Discounted treatment rates in SansanaSpa.


• Meals will be provided whilst on duty.


• Complimentary Car Parking

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