Band 4 Learning and Development Programme Coordinator

\*\*This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.\*\*

Are you an organised, proactive leader who thrives in a fast\-paced environment and wants to play a key role in supporting both patient safety and new staff experience across a large NHS Trust?

As Education \& Development Programme Co\-ordinator, you will sit at the operational centre of our Mandatory Training and Corporate Induction function. You will ensure that frontline staff and new starters have timely access to statutory training and a high\-quality Trust induction experience from day one.

This role combines leadership, operational coordination, compliance monitoring and induction facilitation. You will lead a small administrative team, manage training capacity across multiple sites, analyse compliance data, and coordinate — and at times facilitate — Trust induction days for new colleagues.

This is an opportunity to:

Lead and develop a supportive administrative team

Influence Trust\-wide training compliance and workforce readiness

Contribute directly to patient safety infrastructure

Shape and improve the new starter induction experience

Develop your leadership, data and operational management skills

We are looking for someone who is confident, highly organised, people\-focused and able to manage competing priorities with professionalism and initiative.

The post holder will:

Supervise and support Business Administrators, including workload allocation, sickness management and conducting PDRs

Plan and coordinate mandatory and statutory training programmes across Trust sites

Coordinate and oversee Trust corporate induction programmes for all new starters

Facilitate elements of induction days where required, ensuring a professional and engaging experience

Ensure induction schedules align with statutory training requirements and workforce onboarding timelines

Analyse compliance data using Excel and other systems to identify risk areas

Monitor course utilisation and ensure sufficient capacity to meet demand

Coordinate trainer diaries and proactively mitigate cancellations

Liaise with clinical teams, managers and education partners to respond to training and induction needs

Contribute to service improvement and operational planning within the Education department

Key Skills \& Qualities:

Experience coordinating complex programmes or events

Supervisory or team leadership experience

Problem\-solving mindset with proactive decision\-making

See JD for full details of main duties

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you

To provide operational coordination and supervisory leadership within the Education department, ensuring effective planning, delivery and monitoring of mandatory, statutory training and Trust corporate induction programmes.

The post holder will oversee Business Administrators, manage training capacity and compliance reporting, coordinate and facilitate new starter induction programmes, and support senior education leads in maintaining safe and effective training infrastructure.

Main Responsibilities

Leadership \& Supervision

Supervise Business Administrators on a day\-to\-day basis

Delegate tasks including booking trainers, venues and advertising of courses

Conduct regular 1:1 meetings and annual Personal Development Reviews

Manage sickness, absence and performance matters appropriately

Develop and empower staff to maintain high standards of service delivery

Mandatory Training Coordination

Plan and coordinate statutory and mandatory training programmes

Ensure sufficient training spaces are scheduled to meet compliance demand

Monitor utilisation and promote available spaces to target audiences

Coordinate trainer diaries to optimise capacity

Mitigate cancellations and reschedule training where required

Liaise with internal and external training providers to clarify programme requirements

Trust Induction \& Onboarding Responsibilities

Coordinate Trust corporate induction programmes for new starters

Ensure new employees are booked onto appropriate induction and statutory sessions in a timely manner

Oversee induction schedules, venues, materials and logistics

Facilitate elements of induction days where required, delivering key information professionally and confidently

Ensure induction content aligns with Trust policies, safeguarding, infection prevention, equality and governance standards

Monitor attendance and follow up non\-attendance

Gather and analyse induction feedback to improve onboarding experience

Work collaboratively with HR, recruitment and divisional managers to ensure smooth onboarding processes

Compliance Monitoring \& Reporting

Analyse and interpret mandatory training compliance reports

Identify and escalate compliance risks

Produce reports including attendance, Did Not Attend (DNA) and capacity utilisation data

Provide regular updates to senior education colleagues regarding demand and risk areas

Support targeted training promotion to maintain compliance

Operational \& Administrative Oversight

Arrange and coordinate training events, meetings and conferences

Produce reports and communications using Microsoft Office packages

Maintain training equipment inventory and raise stock requisitions within budget

Ensure adherence to branding and customer service standards

Support resolution of customer feedback and complaints

Stakeholder Engagement

Work collaboratively with Education Business Partners, Clinical Education Managers, HR, Divisional Leads and wider Trust staff

Participate in working groups impacting education and onboarding procedures

Develop strong cross\-organisational partnerships

Governance \& Compliance

Support delivery of statutory training requirements

Adhere to Trust policies including Safeguarding, Infection Prevention \& Control, Equality \& Diversity and Health \& Safety

Maintain confidentiality and data protection standards

Promote sustainability and responsible resource usage

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