Band 4 Lead Administrator - Wiltshire Talking Therapies, Devizes

The Wiltshire Talking Therapies service offers psychological therapy and support to residents of Wiltshire who may be experiencing common mental health conditions such as depression, anxiety and phobias etc.

We are looking to recruit an enthusiastic and organised Lead Administrator who is:

Proactive, and able to manage competing priorities

Experienced in administration support, ideally in a healthcare environment

Confident in supporting and supervising staff and managing workloads

Skilled in communication, with the ability to handle sensitive situations

Able to work independently and use initiative

Competent in Microsoft Office (Word, Excel, Teams) and patient data systems

Able to work flexibly and have excellent strategies for managing what can sometimes be a pressured environment.

The postholder will line manage the admin team carrying out supervisions, appraisals and providing support and guidance alongside being one of the central points of contact for general admin queries relating to the team.

If you feel that you would thrive in this fast\-paced environment, enjoy challenging yourself, and are willing to learn and develop, then we can offer you a dynamic and supportive place in which to work.

The post holder will:

Provide comprehensive administrative support for staff working within the multi disciplinary Talking Therapies team

Lead and line manage a team of Clinical Services Administrators, including supervision, appraisal, and daily workload allocation

Manage patient appointments and practitioner diaries, embracing new technology to support with this.

Organise and support meetings, including preparation of agendas and taking minutes

Ensure accurate input, maintenance, and management of patient data on electronic systems (iaptus)

Produce, analyse, and present performance reports, KPIs, and service data

Act as a key point of contact for patients, staff, and external stakeholders, managing enquiries effectively

Support office systems, processes, and service improvements to ensure efficient service delivery

Prioritise workload and respond flexibly to changing service demand

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community\-based mental health care.

We provide services from a range of locations to approximately 1\.8 million people living in Bath and North East Somerset (B\&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person\-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ\+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

The Lead Administrator will:

Liaise with a wide range of internal and external stakeholders including clinical teams, service users, carers, and partner agencies

Manage communication, including responding to sensitive enquiries with professionalism and empathy

Exercise judgement in resolving administrative challenges such as conflicting appointments and priorities

Develop and maintain effective office systems, filing, and tracking processes

Monitor deadlines and ensure timely completion of administrative tasks

Support performance management through data collection, reporting, and analysis

Provide day\-to\-day leadership and support to administrative staff, promoting high standards and team working

Manage rotas, leave, and workload distribution within the team

Handle confidential information in line with Trust policies and data protection legislation

Support with issues relating to health \& safety and estates / room management.

See Job Description for full details

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