Back of House Manager

Back of House Manager – Park Plaza Riverbank

At Park Plaza Riverbank, we pride ourselves on delivering exceptional guest experiences in one of London’s most vibrant riverside locations. With stylish rooms, busy event spaces and a fast\-paced operation, we are looking for a strong Back of House Manager to lead our BOH operations and support the wider hotel team.
This is a hands\-on leadership role where you’ll drive high standards across cleanliness, compliance and team performance, while playing a key part in the hotel’s operational success.
What you’ll be doing:* Leading all Back of House operations, ensuring high standards of cleanliness, organisation and efficiency

• Managing key areas including cleaning, chemicals, equipment, waste, deliveries and stores


• Ensuring full compliance with health, safety and hygiene standards


• Acting as a hands\-on leader, supporting both BOH and some FOH operations where required


• Leading, developing and motivating your team through training, rotas, recruitment and performance management


• Supporting audits and implementing improvements to drive service quality and operational efficiency


• Working closely with other departments to ensure a smooth and seamless guest and colleague experience


• Playing an active role as part of the HOD team and duty management rota

What we’re looking for:* Strong leadership experience in a high\-volume hotel environment

• A hands\-on, proactive approach with great attention to detail


• Solid understanding of health \& safety, hygiene, and compliance


• Experience managing teams and driving performance


• Confident communicator with a collaborative working style


• Benefits of working for us as our Back of House Manager:


• Competitive Salary \+ Excellent Benefits


• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!


• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family \& friends)


• 50% F\&B discount at our restaurants and bars (for your whole party)


• Two free meals per day \- including days off if you wish to come in!


• Access to 40% of your pay before payday through Wagestream!


• Recommend a Friend scheme \- £750


• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.


• Vitality at work scheme with great gym discounts \& more


• Ride to Work Scheme \& free local cycling lessons


• 24/7 access to our Employee Assistance Programme


• Uniforms provided \& free dry cleaning


• Annual Staff parties and events


• Company pension plan \& award\-winning training

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award\-winning restaurants and bars. Park Plaza. Be part of it.

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