via reed · 29 May 2026 ·7 days ago

B2C Customer Service and Complaints

Michael Page Business Support
Reading Full-time GBP 26,000 – 27,000
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An exciting opportunity has arisen to join a prestigious and globally renowned premium automotive brand. This role focuses on delivering first-class customer service and resolving complex complaints, ensuring every customer receives a high-quality experience aligned with the company's commitment to excellence and innovation.

Client Details

B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-performance, distinctive design, and commitment to engineering excellence. With a rich heritage and a forward-thinking approach to innovation and sustainability, the brand is a symbol of quality, precision, and customer dedication.

Description

B2C Customer Service and Complaints, Reading:

  • Handle incoming customer enquiries and complaints via phone, email, and digital channels.

  • Investigate and resolve complex cases efficiently, in line with company policy and FCA regulations.

  • Act as the customer's advocate, ensuring a positive and empathetic experience at every stage.

  • Liaise with internal departments and external partners to coordinate solutions.

  • Maintain accurate records of all interactions and case resolutions using CRM systems.

  • Provide feedback and insight to help enhance products, services, and processes.

  • Support continuous improvement initiatives within the customer service function.

  • Represent the brand with professionalism, discretion, and a passion for quality.


Profile

B2C Customer Service and Complaints, Reading:

  • Proven experience in a B2C customer service or complaints role, ideally within luxury or a premium consumer brand.

  • Strong communication and interpersonal skills, with the ability to handle sensitive issues calmly and professionally.

  • Excellent problem-solving abilities and attention to detail.

  • Confident in managing complex cases and negotiating resolutions.

  • Skilled in using CRM software and digital communication tools.

  • Customer-focused mindset with a natural ability to build rapport and trust.

  • Highly organised with the ability to manage a varied workload under pressure.

  • Knowledge of FCA regulations and customer rights is advantageous.


You will be able to work a weekend once a month/once every 4 weeks.

Job Offer

Salary of circa £26,000 - £27,000 dependant upon experience.

This listing is from reed. View original listing ↗

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