Attendance Manager
About The Role
The Attendance Manager will play a key role in improving attendance across the Security workforce within a 24/7 operational environment. Working closely with Security leadership, HR and operational managers, the role focuses on reducing absence, embedding a positive attendance culture, and ensuring consistent application of policies through effective data insight, case management and stakeholder support.
This is a fixed term contract for 6 months.
Key Responsibilities
- Attendance Process Coordination \- Lead and apply attendance management processes in line with company policy.
- Case Management Support \- Provide proactive support for short‑ and long‑term absence cases.
- Data Monitoring \& Reporting \- Analyse attendance data, identify trends and produce accurate reports.
- Manager Coaching \- Support and guide managers through reviews, return‑to‑work meetings and formal hearings.
- Process Improvement \- Review and enhance attendance systems, tools and procedures.
- Operational \& Stakeholder Support \- Act as a key point of contact for attendance matters across Security and HR teams.
- Absence Management Experience \- Proven background managing or supporting attendance processes.
- Employee Relations Support \- Experience advising managers on ER cases.
- Workforce Data Analysis \- Ability to interpret data, identify trends and produce reports.
- Operational Environment Experience \- Comfortable working in a fast‑paced, operational setting.
- HR Systems Knowledge \- Experience using HR or absence management systems (desirable).
- 24/7 Operational Exposure
About Us
Birmingham Airport is the UK’s seventh‑largest, with 30 airlines connecting passengers to over 120 direct destinations and more than 400 worldwide. We are on a strong growth trajectory, with forecasts indicating we will serve over 18 million customers annually by 2033\. By then, HS2 will link us to central London in just 37 minutes, and we are committed to achieving our ambition of becoming a net zero carbon airport.
Our purpose is: Proud of Every Journey. That means everyone at the airport and the 100 organisations operating on the airport site, taking pride in getting customers safely, punctually, and comfortably from A to B.
By creating a kind, values\-driven environment where everyone feels empowered to bring their best to work, we will retain and develop our people – and deliver on our purpose. Our seven pillars, Growth, Customer, Neighbour, Efficiency, People, Safety \& Security and Carbon, support the strategic output of the company.
Our values – Curious, Dedicated, Inclusive, Respectful \& Supportive guide how our colleagues treat each other as we serve customers with safety and security as our top priority.
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