Associate Store Leader, Munich

<h3>In short</h3>
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<p>As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.</p>
<p>Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.</p>
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<h3>Your mission</h3>
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<p>- Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards<br>- Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction<br>- Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams<br>- Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance<br>- Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development<br>- Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability</p>
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<h3>Your story</h3>
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<p>- You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands<br>- You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles<br>- You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members<br>- You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits<br>- You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders<br>- You are fluent in German and English.</p>
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<h3>Meet the team</h3>
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<p>Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.</p>
<h3><br>What we offer</h3>
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<p>On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.</p>
<p>On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.</p>
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