Assistant Showroom Manager
About Us
SolarFrame Direct is Yorkshire's leading manufacturer, distributor and installer of home improvement products. Our extensive range includes uPVC and aluminium windows, doors, composite doors, conservatory roofs, complete conservatories, and Garden Studios.
Due to continued growth, we are looking for an enthusiastic and driven Assistant Showroom Manager to join our team on a full\-time, permanent basis. This is an exciting opportunity for an experienced customer service professional with strong organisational, diary management and team leadership skills who can support the day\-to\-day running of the showroom while delivering an exceptional customer experience.
Flexibility is essential, as the role will include weekend and Bank Holiday working when required.
Key Responsibilities
- Support the Showroom Manager in the day\-to\-day operation and performance of the showroom.
- Lead by example in delivering outstanding customer service and creating a welcoming environment for all visitors.
- Answer incoming telephone enquiries professionally and confidently, providing information, booking appointments and managing customer communications.
- Manage and coordinate design consultation appointments through an effective diary management system.
- Assist in supervising, motivating and supporting showroom staff to achieve individual and team objectives.
- Work closely with the Showroom Manager to achieve and exceed showroom KPIs.
- Maintain accurate customer records, appointment schedules and visitor logs using digital systems.
- Ensure showroom displays and room sets are maintained to the highest standards of presentation and cleanliness.
- Demonstrate excellent product and brand knowledge to prospective customers.
- Assist in resolving customer enquiries and issues efficiently and professionally.
- Provide management support during weekends, holidays and periods of absence.
The ideal candidate will have:
- Previous experience answering telephones and booking customer appointments.
- Experience managing a diary or appointment scheduling system.
- Team leadership, supervisory or management experience.
- Excellent communication and customer service skills.
- A confident and professional manner when engaging with customers.
- Strong organisational skills with the ability to prioritise multiple tasks.
- Good IT and technology skills.
- The ability to work independently and as part of a team.
- Flexibility to work weekends and Bank Holidays when required.
What We Offer
- Generous commission structure (discussed at interview).
- Company pension scheme.
- Free on\-site parking.
- Ongoing training and development opportunities.
- Career progression within a growing and successful business.
- The opportunity to play a key role in the success of a market\-leading home improvement company.
Benefits:
- Company pension
- Free parking
- On\-site parking
Ability to commute/relocate:
- Leeds LS5 3BL: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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