Assistant General Manager

Location: Bullring, Birmingham City Centre
Job Type: Full\-time
Salary: £33,000 per annum
Hours: 48 hours per week
Schedule: Day, evening and weekend shifts

Assistant General Manager \- High\-Volume Hospitality

Pop Street is looking for an experienced, energetic and hands\-on Assistant General Manager to join our management team at our busy Bullring location in Birmingham City Centre.

Pop Street is a fast\-paced QSR destination operating multiple food concepts under one roof, with digital self\-service ordering, high customer volumes and a strong focus on food quality, speed of service and customer experience.

This is an ideal opportunity for an experienced Assistant General Manager or Restaurant Manager who enjoys being on the floor, leading teams and taking ownership of a busy operation.

The Role

Working closely with the General Manager, you will help oversee the entire day\-to\-day operation of Pop Street.

You will be responsible for ensuring the site operates efficiently, safely and commercially while maintaining excellent standards across food, service, staffing and customer experience.

You must be confident taking full responsibility for the operation in the General Manager's absence.

Key Responsibilities

• Support the General Manager with the day\-to\-day running of the business


• Lead, motivate and manage front\-of\-house and kitchen teams


• Take full responsibility for the site when required


• Manage busy trading periods and ensure fast, efficient customer service


• Maintain high standards of food quality, presentation and cleanliness


• Ensure effective staffing and team deployment throughout each shift


• Manage opening and closing procedures


• Support staff rotas and labour\-cost control


• Train, coach and develop team members


• Manage staff performance, attendance and standards


• Monitor sales and identify opportunities to improve performance


• Manage stock, deliveries, ordering and stock rotation


• Complete and support stock counts


• Control food waste, stock losses and operating costs


• Ensure food safety, allergen, HACCP, health \& safety and hygiene procedures are followed


• Maintain excellent Environmental Health and food hygiene standards


• Monitor the customer journey, including self\-service kiosks, tills and collection areas


• Deal confidently and professionally with customer feedback or complaints


• Identify operational issues and implement practical solutions


• Support menu launches, promotions and new food concepts


• Provide senior management with clear feedback on sales, staffing, stock and operational performance

You should have previous management experience within a busy hospitality environment.

Ideally, you will have experience within:

• Quick\-Service Restaurants (QSR)


• High\-volume restaurants


• Fast\-food operations


• Multi\-brand hospitality


• Busy casual dining


• Retail or shopping\-centre hospitality

• Previous hospitality management experience


• Strong leadership and people\-management skills


• Confidence managing a team during high\-volume trading


• A hands\-on management style


• Good commercial awareness


• Understanding of labour, food cost, stock and wastage control


• Strong food safety and hygiene knowledge


• Excellent organisational skills


• Strong problem\-solving ability


• Excellent customer\-service standards


• Ability to remain calm under pressure


• Ability to lead by example


• Flexibility to work evenings, weekends and peak trading periods

This isn't a traditional restaurant management role.

Pop Street operates several food concepts from one high\-volume location, with the majority of customer orders placed digitally through self\-service kiosks.

You will therefore be managing a fast\-moving operation where people, food quality, speed, technology and commercial performance all need to work together.

We're looking for someone who enjoys that challenge.

The Right Person:

Hands\-on – you're comfortable getting involved and supporting the team when it's busy.

Commercially aware – you understand sales, labour, stock, wastage and profitability.

A strong leader – you can motivate people while maintaining clear standards.

Organised – you can manage several priorities at the same time.

Accountable – when something goes wrong, you take ownership and find a solution.

Customer\-focused – you understand that speed, quality and service all matter.

Ambitious – you want to develop your career as part of a growing hospitality business.

What We Offer

• £33,000 per annum


• 48\-hour working week


• Full\-time, permanent position


• Key management role within an established Birmingham hospitality business


• High level of responsibility and autonomy


• Experience across several food brands and concepts


• Opportunity to influence operational improvements


• Exposure to new product and concept launches


• Career development opportunities as the business grows

Please apply with your CV and a short summary of your current position and hospitality management experience.

Pay: From £33,000\.00 per year

Benefits:

• Discounted or free food


• Employee discount


• Store discount

This listing is from Indeed. View original listing ↗