Assistant General Manager

Love proper pubs? Enjoy leading people? Looking for the next step in your hospitality career?

We're looking for an experienced Assistant General Manager to join the team at The Hawthorn in Shepherd's Bush.

The Hawthorn is a busy, independent neighbourhood pub with a loyal local following. We're a proper London local: great beer, very good wine, classic cocktails, excellent food and, above all, genuinely warm hospitality.

This is a busy operation where standards matter. We're looking for someone who loves being on the floor, enjoys leading a team and understands what makes a great neighbourhood pub tick.

This is an opportunity to work alongside the General Manager and take real ownership of the day\-to\-day operation, while developing your skills and experience within a growing independent pub group.

Why join us?

We believe the best pubs are built by people who genuinely enjoy coming to work.

That's why we've built a business where people stay. We invest in our teams, promote from within, actively manage rotas to avoid burnout and give our managers the support they need to succeed.

Many of our General Managers, Head Chefs and senior managers have progressed through the business, and we're committed to helping ambitious people build long, rewarding careers in hospitality.

Our owners remain actively involved across all six pubs, and our senior team work closely with every site. You'll have the freedom to lead and make a real impact, while knowing that support is always available when you need it.

What you'll receive

• Competitive salary


• 48\-hour contracted week


• Consecutive days off guaranteed


• Rotas actively managed to avoid burnout


• Christmas Day off guaranteed


• Company pension


• Staff meals whilst on duty


• 25% discount on food and drink across all our pubs


• Refer\-a\-friend bonus scheme


• Twice\-yearly company staff parties


• Structured training and development


• Genuine opportunities for career progression across our six pubs

As Assistant General Manager, you'll work closely with the General Manager to lead the team and ensure The Hawthorn continues to deliver an exceptional guest experience.

You'll be a visible presence on the floor, leading from the front and helping create the atmosphere that makes The Hawthorn a great local.

You'll take responsibility for the pub in the General Manager's absence and will be trusted with increasing levels of responsibility as you develop.

This is a hands\-on management role for someone who enjoys the pace and energy of a busy London pub and wants to be part of its continued success.

Responsibilities include:

• Supporting the General Manager with the day\-to\-day running of the pub


• Leading the front\-of\-house team during busy services


• Delivering consistently warm, knowledgeable and professional hospitality


• Maintaining high standards across service, presentation and cleanliness


• Training, coaching and developing team members


• Supporting recruitment and onboarding


• Assisting with rotas, labour control and day\-to\-day people management


• Supporting stock management, ordering and minimising wastage


• Managing opening and closing procedures


• Taking responsibility for the pub in the General Manager's absence


• Building strong relationships with regular guests and the local community


• Working closely with the kitchen and bar teams to ensure consistently excellent service


• Identifying opportunities to improve the operation and helping implement them

You'll ideally have experience as a:

• Assistant General Manager


• Assistant Manager


• Deputy Manager


• Duty Manager


• Experienced Supervisor ready to take the next step

• Has genuine experience in busy, quality\-led pubs


• Loves proper hospitality and understands what makes a great local


• Leads from the front and enjoys being on the floor


• Is confident managing a team during busy services


• Has excellent standards and attention to detail


• Is commercially aware and understands the importance of labour, stock and operational controls


• Enjoys developing people and bringing out the best in a team


• Is calm, organised and positive under pressure


• Wants to progress and build a long\-term career in hospitality

The Hawthorn is part of a small collection of highly regarded pubs owned by Pete and Tom.

Alongside The Hawthorn, we also own The Bell Inn, Langford, The Lamb Inn, Shipton\-under\-Wychwood, The Sherborne Arms, Northleach, The Tivoli, Cheltenham and The Fox Inn, Broadwell.

Across the group we've built a reputation for exceptional food, great drinks and genuine hospitality. Our pubs have received national recognition, including GQ Pub of the Year, The Times Pub of the Year, and a Michelin Bib Gourmand at The Bell, which we've proudly retained for five consecutive years.

While we're proud of the awards, we're even prouder of the people behind them. Many of our team have been with us for years, and we've built a culture where people are trusted, supported and given genuine opportunities to progress.

If you're looking for more than just your next management job, if you want to work in one of West London's best neighbourhood pubs and build a long\-term career with a business that genuinely values its people, we'd love to hear from you.

Job Type: Full\-time

Pay: £37,000\.00\-£41,800\.00 per year

Work Location: In person

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