Assistant General Manager

San Carlo Alderley Edge are hiring an Assistant General Manager!

Competitive Industry pay (based on salary \& Tronc)

Our story:

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty\-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – Including Kuwait, Bangkok, Dubai, and Miami, with additional restaurant openings planned as San Carlo continues to expand globally.

Colleague Benefits:

• Free Meals on Duty \- Delicious, healthy meals, all free


• 50% Staff Discount \- For you and your friends and family, in any of our restaurants around the UK


• Refer a Friend \- Bring your friends and earn up to £1,000 per person


• Elevate Training Academy \- Commitment to training and continuing professional development with our San Carlo training app


• Volunteering Days \- Give back with dedicated volunteering days, making a positive impact in your community


• Squadra App \- Offering you discounts and rewards with thousands of companies worldwide


• Legal and Financial Advice \- Free legal and financial advice for you and your family


• Colleague of the Month \- Monthly recognition awards where all San Carlo colleagues are celebrated


• San Carlo Awards \- Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues


• Global Opportunities \- The chance to work at one of our many international restaurants, from Dubai to Miami


• Best in Class Pension \- San Carlo are partnered with an industry\-leading pension provider, ensuring your hard work today supports your tomorrow

• Overseeing the day\-to\-day operations of the restaurant, deputising for the General Manager when they are not on shift


• Undertake all Duty Manager responsibilities where relevant/needed


• Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans


• Hold monthly reviews with all Department Managers reporting to you to ensure all KPI’s are being achieved. Report each meeting to General Manager


• Manage monthly results from Department manager KPI’s


• Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.


• Alongside the General Manager, conduct probation's and appraisals to monitor full team performance and development.


• Track team turnover monthly and ensure it stays below the company target.


• Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.


• Create and maintain a safe and comfortable working environment for all staff to flourish in.


• Ensure staff records are kept up to date with training, absences, lateness, holidays etc.


• Manage the results from all departmental Health Checks to ensure actions plans are being worked on.

• Previous experience in a similar role


• Team management experience


• Excellent communication skills


• Meticulous attention to detail, highly organised and capable of handling multiple tasks


• A proactive self\-starter who can work independently with good judgement and minimal direction

This listing is from indeed. View original listing ↗