Assistant General Manager
We’re now looking for an Assistant Village Manager to join us and lead our village operations team at Inspired Villages. We’re driven by a clear purpose: to build real communities that enhance the lives of our residents every single day. If you’re seeking a career that means more and gives you more, both personally and professionally, there’s a place for you at Inspired Villages.
As Assistant Village Manager, you’ll work closely with the General Manager, regional teams, and wider business to uphold our brand, values, and village ethos. You’ll be a visible role model for your team, ensuring exceptional service delivery, resident satisfaction, team engagement, and commercial performance. Creating and nurturing outstanding customer relationships will come naturally to you.
If you’re ready to build a career with purpose, one that offers genuine development and the chance to make a real difference, we’d love to welcome you to Inspired Villages.
The RoleManaging Colleagues* Building and leading multiple village teams including housekeeping, kitchen, food \& beverage, and overnight porters.
- Demonstrating a commitment to continuous personal and professional development, creating opportunities for career growth for yourself and your team.
- Empowering direct reports to deliver exceptional experiences for residents, guests, and customers.
- Identifying and developing outstanding talent within your functional area.
- Collaborating across teams to deliver against objectives and targets.
- Managing risk within your functional areas and maintaining appropriate controls.
- Safeguarding residents, visitors, and team members at all times.
- Driving high performance and engagement through objective setting, performance reviews, and commercial focus.
- Identifying and addressing improvement areas impacting resident experience and team effectiveness.
- Driving vibrancy within the village through promotion, activities, and full use of facilities—engaging with residents to build a strong community.
- Improving resident feedback outcomes (NPS and OSAT) by creating and delivering action plans for continuous improvement.
- Driving food \& beverage profitability through increased footfall, cost control, and service excellence.
- Delivering ancillary revenue streams (e.g., chargeable laundry, maintenance) while maintaining costs within budget to support village P\&L targets.
- Supporting the sales team by promoting the village and contributing to overall sales success.
- Experience managing chargeable F\&B services, including budget management, labour planning, and creating commercially viable offerings that provide choice, value, and meet resident needs
- Sound knowledge of current Health \& Safety legislation and best practices
- Experience overseeing additional hospitality services beyond F\&B
- Proficiency in Microsoft Office and strong overall computer skills
- Medicash Health Cash Plan
- Life Assurance at 4x Your Annual Salary
- 33 Days Annual Leave, Inclusive of Bank Holidays (Pro\-Rated to Contracted Hours)
- Holiday Buying Scheme – Purchase Up to 5 Additional Days
- Big Birthdays Off for Milestone Birthdays Ending in a 0
- 5% Matched Contribution Pension Scheme
- Pension Salary Sacrifice Scheme
- Retail Discounts Across a Variety of Outlets and Access to SMART Tech
- Ongoing Opportunities to Grow Your Skills and Career
- Access to a Wellbeing Hub, Including Discounts on Wellbeing Interventions
- Cycle to Work Scheme and Electric Car Scheme
More enjoyment. More satisfaction. More like one big family. If you are looking for a career that truly means more and gives you more, hit that apply button and join us!
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This listing is from Indeed. View original listing ↗